They take your money but just try and get an authorisation for something. We've recently moved to Medshield and they took us on with no exclusions or waiting periods but aside from that we did inform them of the tumor-like growth in my brain. After seeing the neurosurgeon about 2 weeks ago he said that I should go for another MRI. That's where the trouble started. We've booked with a hospital after which they (the hospital) contacted us to say that it's not authorised by Medshield. We contacted Medshield and they said it takes a week for auth which I thought is a bit long given the seriousness of the case. Gave them a week and phoned again after which they said that they are waiting for a report from our house doctor. Asked if they have the house doctor's details and they said no. So, how can you wait for the report if you haven't even contacted the doctor! Gave them the house doctor details a week ago, guess what, we're still waiting for Dumisile to get back to us with an auth after two weeks. They are quick to take your money but you must follow up with them each and every day if you want something from them.
You'll do good to look somewhere else for a medical scheme.

I decided to join as dependant on my fiance's scheme after she received excellent service from you for the past 8 months. But whats happening now? I only joined medshield this month (20th) and ALREADY having problems. You deducted R1911 instead of R1308. When I send my application through, I asked on 2 occasions to 2 different people what the first an total monthly contribution will be and was told R1308 for the both of us. Today I spoke to Carmen who was very kind and helpfull and was told that it must be a mistake and said she will put a req in for the amount of R603 to be reversed. I really hope to see that amount to be reversed a.s.a.p. Let's hope this was the first and last problem.