i selected megabus for the low rates on a trip to NYC. they changed the pickup stop without notice; i just so happened to go on their website the day before and saw a note about the change, which was about a mile away. the bus was 30 minutes late, the driver was rude, he smelled, and there was nobody "working there". just a sign that said "megabus stop". the return trip from NYC was so chaotic trying to figure out what line to be in. 2 employees were screaming at customers because one told a group to stand in one place and the other told us to stand somewhere else. we had to sit with our bags on our laps the whole 3 hour trip because there was no storage and the floors were wet and sticky. the windshield was cracked right down the middle and the return trip also left about 20 minutes late. also, the electrical outlets that they provide do not work, neither on the Baltimore-NYC bus nor on the NYC-Baltimore bus. i think i learned the lesson that you get what you pay for in this case. i would not recommend the megabus to anyone! amtrak is a much better way to go for a few more dollars. i will never use megabus again, ever! see attached photo of crack in windshield

I had mot one, but many terrible experiences with Mega bus. Bus from Boston to philadelphia left almost 2 hours late, without any anouncement, passangers already in the bus waiting paitently. When finnally, we asked the driver, who was chatting on the cell phone, he responded, we leave, when we can. What is that mean????

Second time, on Thanksgiving evening, have planned to visit my family, but thanks to Mega bus, bus never showed up. We waited mo0re than 3 hours, without knowing, when or is we will leave. Called costomer service same day, she said someone will call back. waited almost a month, nobody called, called again, thaey put me on hold for so long, I hang up. e-mailed them no answer back.

I think, this bus company should not be in business