I have always had a pretty decent experience on Megabus until now. It will take a lot for me to change my opinion of this company which could become bigger and better than Greyhound, if they only listened to their customers and changed some of their business practices.

On a Megabus trip from Rochester to NYC (M-24) on May 27, 2010, the entire bus was subjected to the psychotic behavior of a driver who needs to be evaluated for serious psychological issues. To make matters worse, just a few days later, I emailed customer service at Megabus and sent a letter to the president of Coach USA but have not even received a "auto response" stating that my complaint was received. It's as if they are ignoring me completely. Well, they don't realize who they are dealing with.

Here is what our driver did on our trip:

1) Yelled at me (actually YELLED) for boarding the bus without first showing ticket. Entire group was upset by this scene and they said so to the driver. But he ignored everyone.
2) Did not allow me to sit in the seat of my choice...said NO ON was allowed to sit there. But at another stop, allowed someone he knew personally to sit in that seat.
3) When a passenger asked the driver why the Wi-Fi wasn't working, the driver said It's working. If you can't connect to the Internet, it's not my problem.
4) When a passenger told the driver she had left her food at the counter in the rest stop, the driver allowed her to go back to get it but then said out loud to the entire bus That's a smart passenger for you. And he laughed.
5) Drove erratically the entire trip...speeding up beyond the speed limit, then jamming on his brakes and taking curves very sharply, making most of us fall out of our seats. He also cursed and yelled at two other vehicles (one was a car and the other was a bus). He used language that I will not repeat here, but in both cases was trying to incite a fight.

To the "powers that be" at Megabus and Coach USA, if you want to stay in business and you don't want lawsuits...do something and quick!