Please review the actual compliant sent which was completely ignored, doesn't my opinion count?

Dear Meijers Corporate Office,
Lansing, MI
Store # 23
Saginaw Rd. Location

Dear Meijers,

As the leading grocery chain food store in the United States, I know as a public service provider, you are the best at what you do, in terms of knowing what the public wants, needs and getting those item to us. I would like to tell you of my most recent experience while visiting your store on 12/07/2010 I was in a Hugh rush and needed some cash for gas, as my husband forgot to fill the tank yet again. I stopped in the store at the customer service counter as I have so many times in the past. I asked the clerk if I could write a check for $25.00, she told me that I had to purchase something or I could not write the check. I informed her of my hast, and not having the time to shop; but she said that was the only way I could get cash back now, I’ve been an avid shopper with Meijer’s for many years and have visited them across the country from Bolingbrook, IL, to Okemos, MI and further I never had to purchase anything before or at any of the other Meijer food stores just for $25.00 cash. I had found this service a real asset before. Whenever I needed fast cash and was unable to make it to my bank I could always count on the service desk at Meijers’. This of course is not the only service you offer that I utilize you have countless services at my fingertips which I love. Your products are top of the line without being over priced who could beat you at that?

Having stated how I love being a Meijers’ guest/consumer. I also need to voice my concern about the above mentioned stores Guest services Team Leader, her name is Kim Ferden. Although the clerks were very helpful Ms. Ferden treated me as though I were beneath her and with very little respect. I’m the consumer; she’s the employee representing Meijers’ and should treat each and every customer with the highest respect. This is the incident that took place. After I inquired of the clerk, why the service aforementioned was that way at this Meijers’, she said she didn’t know at this I asked to speak with a manager who could answer my question. The clerk called Ms. Ferden and from what I could hear the clerk saying back to her over the phone, Ms. Ferden didn’t even want to come to the service desk to address me I waited for a few more moments, she finally arrived. I asked her the same question about the purchasing before cash policy and I was brushed off by her as If she were too busy to be bother by me. I have spent thousands of dollars at the Meijers’ stores, and have enjoyed each and every purchase I’ve made from Vacuum cleaners to coffee pots, grills, furniture and food. Why aren’t my concerns taken more seriously? Ms. Ferden’s reply to me was “I’ll find out”, and walked away, that’s all, she never said please leave your name with the clerk and when I find out I’ll let you know. Please tell me just how she’s to contact me with the answer I inquired about if she has no personal information on me? I’ll tell you how, she blow me off, because she had no intention of finding out why.

I know you value your customers’ opinions of both the store and the employees, because they represent Meijers’; I would love to continue my relationship with the stores as I do love the products so, but the service must match your advertisements of courtesy.

Sincerely,
Mrs. C. L. Barnesel
Lansing, MI
[email protected]