This shop installed the wrong oil filter, which failed while I was driving, causing my engine to be ruined. The franchisee/owner, Scott, and his right-hand man, Allen, stonewalled me for 6 full days, not returning phone calls after promising to do so. I finally showed up at the shop to force a response. Scott denied all responsibility, blamed me for driving the car, and essentially called my mechanic a liar by stating the filter my mechanic removed from the car was the wrong part (true) and could not have stayed on the car for 4 months until this incident occurred (maybe it couldn't, but it did).

On the day of the incident I allowed Scott to tow my car from my mechanic's shop to his shop to inspect it. After having my car for 6 days and denying any responsibility, I said the least he should do is tow it back to my mechanic where he found it. He refused to do even that without "hearing from corporate." I demanded corporate's info so I could contact them as I realized from our conversation that Scott was giving them inaccurate information. I contacted corporate at 8AM on 11-9-09, and had no call back by day's end.

They are holding my car hostage by refusing to tow it back to my mechanic's shop, which will force me to pay for the tow. I am incurring rental car charges as I now await a response from corporate after hearing nothing from the yahoos at the shop.