Beware of Doing work that is not necessary. My state inspection was becoming due. Week before I was at the service place where I purchased tires for a rotation/oil change. At that time, I asked about my brakes because last inspection at Meineke they stated I would most likely need new front brakes at next inspection. Tire service Center told me I had about another 3, 000 miles before front pads needed replaced, front rotors were still good. They mentioned my back rotors were starting to rust but that was normal for the year of my car/back brake pads were good (only 14, 000 since replaced). Told me eventually would want to replace back rotors but no immediate need to do so. They would keep an eye on them. Being I have a new driver in the home and it was inspection time, I made an appointment to get my front brakes replaced at Meineke. The mechanic offered to come in early on a Saturday and I had my car at the shop per his instructions. I only told them to replace the front pads. When I was walking out my door to pick up my car I get a call that he also replaced the front rotors, back pads & back rotors. My bill which should have been around $110-$120 went up to over $300 dollars. When I got up to the shop the manager and I obviously had words. He told me his mechanic was doing me a FAVOR by coming in early-some favor. I responded I did his business a favor when I didn't bad mouth them and forgave them 2 years ago for wrecking my car while it was in for inspection (after my car was inspected the mechanic parked it by the front door, he forget where he parked it and while pulling out of a stall like a mad man, I saw him hit my back end very hard with another customer's car). Brough's Meineke paid for the auto body repairs so I went back to them as accidents happen and I believe in giving second chances. Not sure if this most recent incident is a result of the mechanic trying to make a quick buck or if this is a common practice they pull on customers. Beware and make it clear they are not to do any additional work until you authorize it. I 'd like to think the problem lies with the mechanics and their behavior not the Brough Family. Tim Brough was always nice and showed respect towards me until this incident. Bottom line-they should not being doing work unless its authorized and they need to show customer's vehicles Tender loving Care while driving them safely.

I knew my car needed new brakes, I just didn't know if front ones or rear or both. So I took my car to Meineke on Thunderbird Rd in Phoenix, customer service from the beginning wasn't friendly, and it took almost 2 hrs for them to give my estimate. I am a girl and those places think that just because you are a girl or woman, you don't know anything about cars. They gave me an estimate of over $ 550, 00 saying I needed all 4 brakes pads and rotors replaced. So I decided to get a second opinion and I took my car to couple other places and later I found out I only needed rear pads, which only costed me $160, 00. Don't let those guys rip you off, get your car checked somewhere else before you do business with them! They lie big time! Never again Meineke!

I visited the Meineke location listed above on April 8 2011 in need of a new muffler. I was quoted a price and the work was completed. This work totaled $135.00. At the time of the repair there was no mention of anything that needed attention in addition to the muffler. 11 days later, April; 19 2011 I noticed a loud noise coming from my exhaust, 2 days, after that April 21 2011 my "Check Engine" light illuminated. On April 23rd 2011 I took my car to my regular mechanic, Dekalb Tire 801 S. Atlanta St
Roswell, GA 30075, to see what the problem was. When he put my car on a lift, he pointed out an 8+ inch long crack in the pipe connecting the muffler to the resonator pipe. This was a surprise to me. There was also fresh patching material surrounding the crack. It was stated to me that the Meineke "technician" who replaced my muffler patched the exhaust pipe as well. This was able to be determined because the material was fresh. I was told that the back pressure caused by this situation is what caused my oxygen sensor to fail, and my "check engine" light to illuminate. I tried to return to the Meineke location, but they had closed early "for Easter".

I then took my car to a competitor, Midas in Sandy Springs, I was told that the muffler that was on the car had to be replaced in order to replace the cracked pipe. I therefore had to purchase a new muffler in order to be in compliance with state emmissions standards. In addition to the new muffler, I needed to pay $114 for a new oxygen sensor, which I have been told failed due to the previous faulty repair, in order to be in compliance with state emmission standards. On Monday, April 25th 2011 I returned to the Meineke location in question and spoke with the owner/franchisee. He informed me that he would not be refunding my money. I attempted to contact Meineke's customer service department and the issue has not been resolved. These clowns are the biggest joke. If you beleive this is a customer service dept. I have a bridge that I can sell you as well.

The total harm done to the consumer in this matter is:

$135.00
+$114.00 $249

Had my oil change & brake job done at the Speedway shop in Tucson. Check gauge light kept coming on & oil pressure going to 0. I checked my oil & found my dip stick dry.Bought 2 quarts & light hasn't come on yet. Brakes squeal more now than when I took it in. Had to have my truck towed & missed a day of work in order to get my truck serviced. Brakes still squeal & oil reading is low. I put new tires on my truck yesterday & found 1 rim was different than the others. I called the Meineke manager & he stated that there was no way they could've put the wrong rim. They didn't put oil in my truck after the oil change, so what makes me believe that they didn't switch my rim? I will never go to any Meineke shop again!

On 20 December 2010 I took my car in to have the Oxygen Sensors, a Serpatine Belt and an oil change. While they were examining the car leakage surrounding a hose was pointed out and I had the hoses replaced. I was given a price of approxamately $500 to make these repairs. I was called later and told the Coolant housing also needed to be replaced which would boost up my price to approximately $700 dollars. This actually came to over $1, 000. I gave the go ahead. When I picked up the car I questioned whether or not they had done the oil change. They had not. A mechanic in the shop quickly changed the oil while I waited. My car was at the shop all day. I picked up the car just before closing and did not make it home before the car overheated and shut down. I waited on the side of the road for a few minutes and drove the car the rest of the way home. I live less than 2 miles from the shop. I called the shop when I arrived home informing Pete Montoya the car was not right, it overheated before I got home. I was told to bring it back which I did the following business day. I could not drive the car during this time due to the danger of it overheating. My car has been back to their shop five times as of Saturday 20 December 2010. They do something to the car to get me away from their premises only to have it overheat again. This week the car was towed to them twice, yes in the same week. The also towed it to the shop after I called the corporate office. The next to the last visit I was told the radiator and heater hose were bad I had them both replaced. Another $662.00. Mind you this was after the manager told me he had replaced my hoses. He also told me he replaced the thermostat. I don't believe the original thermostat was bad as it had been replaced the previous summer. Omar Mei, the assistant manager told me this heater hose was on the opposite side of the car so it was not replaced. I picked up the car at closing and made it less than a mile from the shop before it ran hot again. I called their corporate office the next day and explained my situation. By this time I'm out $1800 for repairs and $200 for towing. My car is now sitting in my driveway--I can't drive it. I believe Meineke damaged my engine and will not make good on it. All I want is my car running like it should. It actually ran better before I took it to them a mistake I won't repeat. When I spoke to the corporate office I was told the owner would call me he hasn't. I get no further than the Manager Pete Montoya. At this point I want Meineke to tow my car to Coulter Cadillac and repaired correctly. I want a rental car while my car is being evaluated and repaired. I want my money returned and for Meineke to pay for the necessary repairs to my car. I left threer messages at Meineke's Customer Relations. To date they have not caled me back. Update: My car is now at the dealer. I again paid to have it towed. The diagnosis being a blown head gasket, the cost estimate $4500. This could have been avoided had they told me they didn't know what caused the overheating initially and I would have gone else where. How can you do what amounts to maintence to a car and hand it back overheating. I am more than pissed!