This company charged my credit card twice without my knowledge ( the second time was a credit card # they did not have record of), keeps sending me order forms in mail( after I requested for them to remove me from their list ), and has just sent my old address a package with products that they want payment for... that I did not order... and I do not live there anymore... and had absolutely no contact with them what so ever.

First off, I signed up with them back in mid 2007 through one of their sales people. She had me fill out a form with my credit card information and home address. She did not discuss with me any of the details, she just informed me that I would receive a discount if I became a member.

One Month later I received a BIG box at my front door (that I did not order) from Melaleuca, along with the $70.00 Charge on my credit card that I did not authorize. I proceeded to contact the sales lady and complain. She then apologized and said she authorized the order, that under the form that I had signed I had agreed to order roughly $40.00 a month in merchandise. She did not review this with me. So, I then returned the merchandise to Meluleuca's head quarters and sent a hand written letter to the customer service dept. stating that I wanted to cancel my membership. This was their policy for cancellation. I also contacted my credit card company that this order was not authorized and should not be paid and had them change my credit card # for my account.

One year later, I saw a new charge on my new credit card # for the amount of $40.00 from Melaleuca. I immediately contacted my credit card company and had them stop payment of this charge and claimed this to be fraudulent. I sent Melaleuca an e-mail and they did not reply.

Since 2007 until now I am still receiving (forwarded to my new address) blank order forms and catalogs from Melaleuca that were sent to my old address and receiving general company e-mails, after which I have asked repeatedly to take me off the list!!!

I have now just received an e-mail stating that they have sent some products to my old address and want payment for the goods. Well I did not order any goods and I do not live there anymore!!!

I tried to cancel my account after using their vitamins for over 2 years. After not finding a way on their site I called customer service. I was told they needed me to mail in my signature to cancel the account. I asked what would happen if I stopped ordering every month. They told me they would continue to charge me and send me products automatically.

I asked for a supervisor, because I don't need to jump through hoops to cancel an account. The supervisor told me the same thing, stating it was in the agreement I signed. It is in fact at the very end of their 5 page agreement, after two sections of fine print.

I finally gave up with customer service and completed the written document with signature. When trying to locate my account number as required for cancellation, it was nowhere to be found on their site. So I again had to call customer service.

Even though they were more than happy to accept my electronic signature to sign up, they want to delay my cancellation by making t hard to cancel, and making me mail them a hand written document. The is a deceitful practice and people should think twice before signing up for their products.

Melaleuca Company was totally unprofessional when solicited to help solve a customer request. Over the phone they did not even try to accommodate customer's request. When requested to speak with a manager, the client was refused first and only after insisting was transferred to another person, same lack of professionalism and willingness to help.

By the third person in command line, the story become exhausted and no acceptable resolution offered. None of all these 3 company representatives gave all, complete, accurate and useful information at the time of the conversation. A next call placed by the customer 24 hours later revealed the latter part of the information not mentioned yesterday. The company did not even tried to collaborate in a professional manner. A total refuse was all they could do.

Customer service representative transfered the customer to an answering machine after failing for the second time in a row to collaborate and offer something to the unfair treated customer.

I wrote a review back in May about Melalueca it was titled They wont let you cancel once you joined and still try to charge!! I was pretty heated about the whole ordeal. Since then I have gotten Some people post comments that were way out of line, Saying if you were more calm and understanding about it they would have helped you! In my defense I was very patient with everyone, i understood the situation. yes i was at some fault for dealing with my 2 and 1 year old at the time of the 10 min. phone recording once you joined about cancellation and the process i even told her just call back in 10 min! and yes i was at fault for giving in and joining when i really didn't want to. But, I didn't want to owe money in the first place so why be mean to people who were trying to help resolve the whole issue? i did get some very rude people they would call until 11 at night saying that if i didn't pay it, it was going on my credit report. Some of the people i talked to were very kind! Others not so much I joined on the 12th of March.

I repeatedly talk to my sponsor via instant message and e-mail and even phone. when i told her i wanted to cancel on the 20th which was 8 days later she never once said by the 25th. I had actually called the company itself to cancel. Like i said i called every time after I faxed the letter to make sure they got it on the 24th almost 7 times. I have heard people saying that oh they did you a favor by letting you fax it. but obviously it didn't do me any good because 6 hours later and 10 dollars out the letters never got there.

I also mailed about 3 letters! not even days apart from each other. The only one they got was the registered one I sent and paid 5 dollars to send it! So yes there was a few really kind service people and i told them they were for trying to help! But the harassing phone calls and a 18 dollar debt collection later I think was over the limit. More power to you if you love the Company or been with them for years! i am not saying everyone who work with them are bad just they do have some very rude people who have no respect for honest mistakes.So before you respond about how i didn't take the time to be nice or i should have thanked people for trying to help, know the situation. and everyone has different experiences and that is what this site is for to list the good and the Bad and mine was one of the bad.

You want to respond being rude go ahead! because if you want to help delete it from my credit report i still have all the paper work and who i talked to filed in my office. I even have smilies written by the people who were nice and tried to help i have written the names of representatives that called at like i said 11 at night using threats about my credit report trying to get me to pay it. So if you want to look at me file go ahead. But don't respond saying it was my fault when all you heard was just the events i went through with the situation! I actually spent more trying to cancel than what they charged on my credit report. I am not some Irrate Crazy lunatic who just wants to down a company. wrote my experience and how it happen. If you want to stick up for the company thats okay but let people write the good or bad reviews without the whole "justice league ordeal."it is our right to write our experiences and there is a bad side to every company!

I have been a customer of Melaleuca for 15-20 yrs. and now that my children are grown no longer need their products. I have spent 5 months trying to cancel my account with them. I cancelled my charge card to stop them, spoke with numerous representatives (who assured me everything was fine) and sent a number of letters yet they continued to send me packages. They have sent me numerous letters and repeatedly called my home for payment of these packages that had been sent back. I spoke with someone this evening about it again and he informed me that I owe them for the UPS charge for the package I sent back last. I explained that the account was cancelled months ago, that just weeks ago a representative told me the package was sent by mistake and would I be so kind to send it back. Which I did and I was not asking them for reimbursement of the postage. He then informed me that if I didn't pay for the UPS charge that they would continue to harass me by calling constantly. Do Not Do Business With This Company!