They are the worst company ever. Melaleuca makes it impossible to cancel order and keep chaging credit card for every month:. We sent cancelation documents in and they say they have not recieved.. They also say that things get lost in the mail and it is not thier responsibilty?. we have called them numerous times and sent in documents?. Sure enough, each month they send more products and charge our credit card account|. I am on the phone canceling my credit card as it appears this is the only way to stop them from charging us;. Horrible company and horrible service:.

My neighbor kept after me, you gotta try Melaluca and talked it up, the company, the products...I really didn't believe his hype but he was a good neighbor helping me out with a lot of things around my new home. I felt obligated to repay him in some way so I said ok I will look at it, try it out. He assured me I could cancel or return anything anytime. I signed up and was prepared to be "blown" away by the products and services as he had extoled their virtues. I also knew retired he needed/wanted the money. Ummm not quite. So I canceled almost immeidately after getting my firset shipment. Nothing special in it that I could see. Soap no better than I got anywhere else, etc. So I called to cancel. Was told I had to send in a letter. Ok so I did. It got there, had to get there in plenty of time for canceling the next months order. Apparantly it did not get to the right dept. I had an awful experience as they went ahead and shipped out a blank order and charged my credit card 60 plus dollars. I was furious about the unauthorized charge and called them. They said to send the shipment back by refusing it and then they would credit the whole amoutn even shipping. THen I got an email saying they were crediting back only 40 something and I called again furious. They girl was real nice, Abby, and said that she would make sure that my shipping would also be refunded. Saw it had been noted to refund the "full" amount. Said it would be a day or two for the charges to appear back on my card. Good. We shall see. I am prepared to go to my bank - if I need to with a dispute on the charge but will wait a couple days to see. I will try to remember to let you know if it doesnt turn out well. Crossing fingers they come through.