I order some new parts for my backyard grill since I can't find the parts in the stores. First I get told we have a shipment coming in but we don't know when but it could be as early as a month. I ordered the part then I got online and found the parts so the next day I call to cancel the order and they tell me no. I have to wait for the parts to arrive then ship them back to get my lesser refund. That is a crock and why didn't they say anything when I placed the order. This company sucks and since our grill is a few years old they don't make all the parts anymore. If you own a Members Mark Grill good luck going through them, search the internet to find the parts.