My mom, purchased a firm queen size mattress for us. Slept on it 2 wks, it was way too firm. Contacted Jeffrey Batic at the Co. and told him I wanted to ship it back and reorder a king in a medium support. HE suggested instead, he would give me a great deal on the queen, which we would keep and for an additional amount he would send us a new king. I agreed. He said he would send a tracking # that day and I should have the bed in no time. No tracking # arrived. I phoned many times, finally reaching him after days of calling and he said it would be there Monday, March 15. I asked for a tracking # via phone message & a receipt but never got one. I reached him on 3/16/10, asking where was my bed, he said he couldn't get ahold of the shipper to find out where the mattress was. After many calls, my husband called & reached Jeffrey & he said, it was still sitting on the dock & when the boss found out the price being charged, he would not release the mattress til we signed a paper saying that we would agree this would be the only exchange and there would not be a warranty. We agreed, send us the paperwork because we were suffering on the present mattress. No paperwork was ever sent. Jeffrey has not answered any of our calls. State of Flordia has him listed as the Registered Agent for Memory Foam Outlet. So he lied. He lied about the offer. He lied about having bosses. He lied about send a tracking #. He lied about sending a paper to sign. He lied about the trucking company. (When I checked with the trucking company, they said they had no record of the co.). I gave Jeffrey one month to straighten this out. It was his idea to negotiate a new price with the king and give us a deal on the queen. HE NEVER FOLLOWED THROUGH WITH ANYTHING HE SAID HE WOULD DO & we are still laying (not sleeping) on a rock hard mattress. We do not feel we can send it back to try to get our money back since he has not followed through on anything yet. All we wanted was the deal HE offered us.