These people are crooks, they have a non existant support, there is no telephone number to contact anyone and inquiry's and complaints are never addressed. I signed on with them close to 2 years ago, I did not know how long I would keep the memorial open so I set up a recurring month to month. Then after a year I decided to just pay online each month with my credit card. A few months ago I began seeing notices on the website telling me that the memorial sponsorship would expire in 7 days unless I paid. I remember thinking that I had paid not long before but I went ahead and paid for that month. The following week I checked my account and flipped because they had submitted Three debits for the same amount, one on the day I paid and two more the following day. I sent them an email. All I received was that same acknowledgement that someone would contact me within 24 hours. Never happened, then the following month they again submitted a Triple debit without my permission, and then again this month a Triple debit. Something told me to check my other credit card account because originally I had used that card to pay each month and sure enough four months of Triple debits. They will not respond to my emails and their "alledged" staff have no "names" other than some cutsey baby picture and a nickname. What kind of company is this. I am complaining to the Attorney General and the Federal Trade Commission. What they are doing is illegal. I've also found out that a large portion of the Online Memorial's are affiliated with them. This is my last month with these crooks, but if anyone knows of any memorial websites that are not part of "Library of Life Foundation" please let me know.
Memory-of.com is part of the Library of Life, http://www.libraryoflife.org

Horrible experience! There are other memorial sites out there that are much less, offer more, and have a much more supportive staff. BEWARE!

This website sells memorial web pages for your loved ones that are deceased. They have had problems with their server for over 7 months now. Many of us have paid money to build these sites, only to have them not working at all. I have not been able to hear background music on my son's site for 6 months or more, and they will not let you address the problem in the forum section of the site, and it is quite frustrating. There seems to be no telephone number or address to file a complaint, and when you send an email, you get the same automatic generated response that they are fixing their server problems, etc, etc, etc, but still, nothing is done. I am heartbroken, after the countless hours and days after my son died, that I cannot just cancel with them because all of he tributes people wrote for the kast 3 YEARS will be lost forever. I wish somthing could be done about this.