I knew exactly what I needed, researched the best price, and I ordered very specific memory for my server. Memory Suppliers processed my order, including an "extra" charge for expedited shipping. All would have been fine, had I received the memory they advertised, that I ordered, that they indicated they were shipping, that they charged me for, and that I paid for.

However, I did not receive what I ordered and paid for. Memory Suppliers shipped me the wrong memory. When I contacted them and asked for a refund, they told me I would have to PAY return shipping cost to get the wrong memory that they sent to me, sent back to them.

When I complained that I didn't feel it right that I should have to pay return shipping for their mistake, they sent me a return email indicating they'd reimburse me the shipping costs.

Although I have received confirmation that they received the returned memory, and confirmation that they credited my card with the purchase price of the memory I returned, I have not received credit for shipping charges that I incurred as a result of their mistake. I have sent multiple emails requesting that they honor their stated intent to reimburse me for these shipping costs, they have completely ignored my communications.

Basically, the sum total of my experience with Memory Suppliers is that I am out-of-pocket for shipping, and return shipping costs, for memory they shipped me in error. That’s a pretty poor way to treat a customer.