I made a mistake to order a men's shearling jacket through Amazon.com, and their seller luxurylane.com shipped the item in a hurry, but are dragging their feet to refund the moneys after returning the package unopened, and observing all their clauses for returned items.
One week after they received the merchandise, and after changing their statements with each Customer Service representative that actually picks the calls at 877-710-4906, I was told that processing the returns (the documents stuff, the banking transactions are additional delays to the process) time frame is 7 to 10 days, which is different from yesterday's claim that it is maxium. 5 business days.
Probably this is Cole"s perspective of CS to spite the client after making the refund complaint through Amazon.com.
Yesterday talking to another CS named Larry, after 30 min. of worthless discussions, he assured me he checked with the Postal Office on the delivery time and date, based on the delivery confirmation provided by me, and I was promised to be called by the warehouse manager in 2 hrs, which hasn't happened ever since we talked at 10:30 AM CST ( yesterday...).
Larry's interrogation on the shipping details was bizarre, as they should have the data computerized, and additional loops of checking with the Post Office, and a manager, and the warehouse, while I was kept on hold, looks like spinning wheels inefficiently.
Does anybody know, do they have a manager that takes complaints, and works with the Customer Service guys like Larry and Cole on Continuous Improvement?
Did anybody else take a different approach that worked?
I appreciate and suggestions, or helpful info. on this subject.