I am a longer term and loyal customer of Menards who has spent thousands of dollars purchasing supplies from your location at 2601 North Clybourn AVe., Chicago, Illinois 60614 over the past several years.

Today, Sunday, March 27, 2008, I went to that store location and purchased merchandise and supplies for further improvements I'm doing on my home. Because of the load, I went to the customer service desk and rented a truck. This isn't the first time I've rented a truck from Menards. The salesperson who rented the truck w to me was identified as Victor. Victor went over the rental contract with him explaining the time frames for fees and said that I should make sure that upon return of truck, it's filled to the level of when it was rented. I took the truck, made my home deliveries, and put two gallons of gas in the truck to replace what I used - I live about 10 miles round trip from the store. When I returned the truck, Victor inspected it, recorded the gas level and then asked me for gas receipts. I told Victor that I didn't have receipts but to please check the gas level on the truck. He said he did check and yes it was at the level of what it was when I rented it, but that I needed to produce receipts to prove that I had purchased the gas. I asked Victor was this a new policy as I've rented trucks from Menards for years and never had any trouble upon "proving" that I refilled the truck to the level it was when I checked it out. Victor ignored my concerns and said that unless I produced the receipts, he would have to charge me. I reminded him that when I rented the truck from him, his instruction was to make sure the gas tank was at the same level as it was when I rented it or I would be charged $4.00 a gallon. At no time did he inform me that I had to produce any receipts upon return of the truck. When I brought this to his attention, he told me to read the contract and demanded payment. He went on to say I had no proof that I replaced the gas used, even though I pointed out that when I returned the truck it was exactly at the gas level of when I rented it. This made no difference to Victor. He might as well called me a liar. I went ahead and paid the $2.97 under protest, but the money wasn't the issue. He alleged that I was lying.

I asked to speak to the general manager and Mr. Brummond Sanchez appeared and said he was the general store manager. I asked him if he was the general manager just to confirm and he said he was. When he heard my concern, he reiterated what Victor had said and further added this was a new company policy. When I asked for father clarification as to how the mileage rate was co computed, I was told the vehicle gets about 15 miles to a gallon and although not said this way, alleged they prorated the fee based on actual mileage. The fact that I returned the truck with the same gas level I left with made no difference to him as well. Before I left the store, I asked Mr. Sanchez for his business card and when he gave it to me, it revealed that he wasn' t the general manager but an assistant general manager. When I asked him why he repressed himself as the "general manager" he said "I am a general manager at which time I corrected him and told him that that wasn't what his card read and that I wanted to speak to the general manager of the store to register my complaint. It was then that I learned Mr. Bruce Cooley was the general manager. I later called Mr. Cooley and expressed my dissatisfaction with how this situation was handled:

> mislead as to terms of gas refuelling of truck

> mislead as to who the actual general manager of the store was

> was basically accused on not being honest and attempting to cheat the company out of $2.97.

>embarrassed in front of my family and other customers

I like to think this was aberration, as to the poor customer service but I'm not sure. I asked that you please advice your customer service reps that not all customers are liars or attempting to cheat the company out of what's due. In this case, the company's policy changed as to gas mileage.

I went to Menards in Marion, IL. on April 9th to pick up a window 24"x30". I was ask to drive around the back on the store for pick up. The guard at the gate told me, door 9. An employee of Menards put in my back seat as I asked. I drove back to the gate. When I stop at the gate the guard asked to look in the trunk. I said, "no the window is in the back seat." The guard didn't even look in my seat but said "you are not leaving till I look in your trunk!" I said, "You are no looking in my trunk when the item is in the back seat." (This now is a unlawful restraint.) The guard call the police. I told the police officer they had no reason to look in my trunk. Will the trunk was opened. The guard then started looking in my bags, ask if there were shoes in the shoe boxes and did they come from ***"s Sporting Goods? Then look at all my other bags with more guestions. Closed my trunk and opened the gate I was free to go.

I was sick...

Last Saturday (November 24th) I went with my friend to Menards in Lafayette, IN off of Creasy Lane and the sales ad was still up for DVD's for $2.95 (a Barney DVA) with the red sticker. When she went to pay for this she was charged $7.99. We then took it to the Customer Service counter and asked why was not rang up as the sales price as indicated on the shelf. The manager in charge then called someone and stated that there wasn't a red sticker there and in the paper ad (which we did not see) the sale was only for a few hours that morning. My friend and I felt as if he were calling us liars if front of other customers and employees. My friend in well established in the Health Care field here in Lafayette and I am a Director of a Daycare. We both know many, many people in the area. I was rather shocking to see how someone is allowed to treat customers in this fashion. What about the customer is always right, it wasn't the point that the cost of the DVD was a few dollars more but in the fashion that this person handled it and treated the customer. Believe me 2 customers was lost that day for sure.

I purchased a Lyons bathtub (model 3060) and shower surround form Menards. After less than 2 years of use, it has developed 2 cracks in the floor of the tub. I have spent over a month trying to get my money returned under the warranty claim but have not got any response form Lyons at all, and only responses from Menards saying basically "It's not our problem". I have now gotten to the point that I have informed them I will be employing a lawyer if I don't receive immediate resolution to this problem, but am not really holding my breath on a resolution from them. I have been assured by a management members at Menards that Lyons will contact me "by the end of business today". That was on September 19th. I have went through submitting a warranty claim form to Lyons, with no response. I have emailed the person in charge of Plumbing items at Menards and have gotten nothing but a runaround.

Menards doesn't stand behind their products and their idea of customer service is a joke - it's more a customer disservice!

Clive Menards Manager Stephen Smiley has lied to me several times. I purchased some special order doors from Menard's store in Clive, Iowa. They did not come in when they were supposed to. I was building a house and had several delays, so I didn't need the doors, so I kind of forgot about them. Three weeks after I ordered them, I was in the store and looking at clearance merchandise. At that time I saw doors just like I ordered. I asked if they were mine and was told that they were not. When I remembered, I went to pick them up and was told that they had been sold. Because I bought things at two separate stores, I lost track of the doors so I bear some responsibility for the long delay. The front end manager told me that they had sent me a registered letter stating that they were going to sell the doors if I didn't pick them up. No registered letter ever came to my house. Manager Stephen Smiley insisted that he and I knew what happened. He repeatedly said they sent the registered letter, but when I asked the front end manager for the number of the registered letter she refused to give it to me.

Manager Smiley said he would give me my money back minus a 15% restocking fee. I contacted guest services in Eau Claire, but the would not talk to me by phone. I wrote and e-mailed them and they responded with letters that didn't make sense. Finally, I received a letter that said whatever decision the manager made was what their decision was.

I made an offer to pay the difference between the price I paid and what they sold the doors for, but ol' Smiley talked as though he didn't hear what I said. He was haughty, condescending, and downright rude. He once again told me he would give me my money back minus 15% restocking fee, but when I went in to get that (deciding to write it off as a bad place to do business) good ol' Smiley told the clerk she had to give me a merchandise credit check. This goes against their refund policy. I asked for Smiley to come to the front when one voucher had been issued and they still hadn't given me a refund on the second receipt. I asked Smiley face to face to refund the amount on my credit card and he said, "No, I'll do what I said I'd do Saturday. I'll give you a merchandise credit." I said he was lying, he said he'd refund my money. At that point he ordered me out of his store. He said he would not complete the other transaction.

The bottom line is Stephen Smiley is trying to steal $256.46 from me and by ordering me to not come back to his store, what value is the merchandise credit of $203.20? Why would I want to spend any money at his store. The merchandise credit was a slap in the face to begin with. Last year, the same store sold a refrigerator that I had purchased in combination with a side by side freezer. New models came in, but they would not give me the new model which cost more, but looked exactly the same. A simple phone call would have fixed both problems but Menards has a problem with using the phone.