I was trying to exchange a 99 cent pkg of bolts for a shrter length...even trade. These people will NOT do the exchange without either a receipt or a drivers license. So I went back to my car to get my license. I also grabbed my debit card because I knew they could find my receipt through it, thinking this would make the exchange easier. The cashier said she could not do it at the register, I had to leave the line to go to a kiosk to get a duplicate receipt. The machine BROKE MY CARD. A manager had to come get the other half out of the machine. Once my card was broken THEN she said "Go ahead and do an even exchange" to the cashier. ONE, why could they not do that originally? I am physically disabled and it was difficult to return to my car. TWO, I never got an apology for my card being broken. It was friday night which means I am all weekend with no money, no way to get money from my account...nothing. It will also be a pain because most bills are automatically paid using that card. This means I now have to get a new card and contact every biller with the new number. Pain in the butt!

I then went back to get the right length bolts and could not find them. Nobody helped me (which is so not unusual for this store) and I was still very upset over my card. I finally said screw it, I will get them from elsewhere, keep my stupid wrong ones and never return to this store. I worked myself up being angry and frustrated. I ended up having an anxiety attack in the store. My 11 daughter was frightened and got help. ONE employee was helpful and kind. I was aware of her presence and kindness. My daughter said every other employee that stoood around and looked was being pulled away to go sign witness paperwork. My daughter told them what caused my anxiety attack (stress over the card being broken and the problems this caused) I still did not get an apology or anything. I spend on average $5000 a year in that store as I have a fixer upper and a rental. I will NOT be returning to that store. Homedepot is a bit further but the amount I would save in cost and the better service I always receive there will make the short drive worth it.

When I purchased lumber from Menards, I was asked by the sales assoc if I would like a Menards card. They took one of my credit cards, ran it through their machine and told me I was approved for the 6 months same as cash. We used the card, and went to pay it off, and they had attached a Protection Elite Plan to our card, and it cost us $55.60/mth. When I called to have it removed, they said I had to remove it within 30 days, and since it was past that, I had to pay the $270.53!Menards, and Prot Elite refused to remove the charges! (The Prot Elite is only for appliances, which we had not purchased). I closed our account and refuse to purchase anythin else from them. We have spent over $20, 000.00 for our pole barn there, but because of them being underhanded and riping us off, we will go some place else and pay the higher dollar.

My complaint is really about persons with disabilities. This store is not providing a good rest area for their employees. It is located on a second floor and this is not fair to the employees who have a disability. My friend works there and she is medically disabled but she is one of the best employees they have. She always is at work and comes in whenever they call her in. The problem is having the breakroom on a second floor without an elevator, she is unable to get to the breakroom to take a break. They have lifted her with a forklift to get there, which is absolutely embarrassing and should not have to be done. She has had to go to the public restroom to sit down and eat her lunch. This is unacceptable to me!!! She is a dedicated employee and deserves to have a lunch room where she can escape customers and rest. She is not the only employee who has trouble getting to this "breakroom". Please tell me how this company can get away with this.

While price shopping for a home heater, we found a 30, 000 btu model that usually sells for $199 priced at $129. We asked for assistence, and after the young lad hemmed and hawed and made about a half dozen flatly inaccurate remarks (about which models burned propane and which burned natural gas - the final remark being confirmation that this was indeed the correct price, seeing that the model numbers on the shelf tags matched) he then asked if we wanted it (we said yes) and if we needed a cart (we said yes) and he took off and brought one back, and just before loading the heater onto the cart he stopped and said wait a minute (or something like that) and then said this is all wrong, and then proceeded to remove the 1" square (or so) price tag out of the sleeve of the bigger tag taped to the shelf, and rearrange them so that the heater we wanted was now $199. He then looked at us and said "Sorry. Is there anything else I can help you with?" We said no and went to the Customer Service Counter, where a manager listened to our complaint, walked back to the heater section with us, and got on her cell phone with who knows who, and then told us the best she could do is take $20 off the price of the heater we wanted. (We declined.) Now. Walmart has a policy (as I assumed all larg responsible retailers did) that if the item is mislabled, you have every right to pay the labled price for the merchandise. Menards obviously feels otherwise. If cashiers (tellers, etc.) make mistakes, it comes out of their paycheck. So why not sloppy shelve stockers? Although technically we're not out anything (except our time and frustration) this still was a piss poor experience from a large corporate enterprises that cheerfully sings endless songs about saving big money in their advertising blitzes which extend all the way down to the store intercom. Further, anyone caught stealing in their store would presumably be swiftly and mercessly handed over to the police and prosecuted. Conversely, labling an item with one price and then attempting to charge a higher price (whether intentionally or otherwise - how about the customer running out of hands and putting an item in their pocket to get to the cashier only to forget about it... Would they be treated any differently?) to me is the exact opposite of shoplifting, and I see it as being every bit as criminal for the exact same reasons, whether anyone agrees with me on this issue or not. (Although admittedly whether anyone should be charged with a crime for mislabling merchandise to me is in the exact same category as whether to prosecute a customer for absent mindedly putting an item in his pocket for whatever reason, with the full intention of paying for it - basically it's a judgement call.) Further, supposing Menards denies the merchandise was ever mislabled in the first place. Even though I have a witness, that might not be sufficiently convincing for anyone to persue. Admittedly we're at a disadvantage, seeing that any employee could apprehend any customer and call the police and present any small merchandise and say they found it in the customer's pocket, and exactly who are the police going to believe and what kind of a defence will that customer have in Court? (None. And even if I had taken pictures, the counter argument would be that I'd done that myself in advance of taking the picture, so I see myself no further ahead even if I had.) So, assuming Menards does not deny that merchandise was originally mislabled, what is their Corporate Company Policy? What is the Indiana State Attorney General's position in this matter? (Yes, his office will get the next complaint!) What about the general public? Will even one less person shop at Menards over this? (I have no idea - but I DO know that if enough people felt as strongly about it as I do right now, things would change very quickly!) Comments are welcome, although I'm positive there will be a short (or maybe even a long) line of people accusing me of trying to get something for nothing. That's fine. But if anyone asked, I'd say all I want is what's right. And why should what's right at one major retailer be any different from what's right at another major retailer? Myself, I believe that what one considers to be right should have a strong proportional effect on how much business the general public wishes to conduct with them.

Visited the menards in Monona. Took time to look over wood stoves, after reading all information asked for help with more information from the floorsales man. He couldn't give me any more information so he got the store manager for me. The store manager went over all the options with me and after long hard consideration I purchased the Highlander with blower. I was very dissatisfied with the results I received from the product. I was told it would easily heat up to 1800 sq feet. I placed it in a family room of 800 sq feet it is pretty to look at but doesn't give any heat. When I purchased this product I was assured by the store manager that it would be more than adaquite for the space I needed it for. Even putting logs in every two hours we still get very poor results. I feel that I was taken advantage of and would very much like to return the product but was told I had to file a complaint first. I feel that when going over a product with a store manager and assured happiness the store should stand behind there word and product. I believe that the store manager misrepresented the quality of the product and it is basically ornimental as opposed to being useful for the funcation it was purchased for. I would like to be contacted and get this matter fixed as soon as possible my number is 608-426-0250. Thank You Chris Guthrie.