Menards

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Category: Home & Garden

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United States

Menards Reviews

July 28, 2008
1,000 dallor door
My wife picked out a certain type of door with blind inside the glass. I thought we were getting a good door being it was a CRESTLINE. First problem is that the door was and is not square. I did not know this until after the door was prepped and in the door jamb. My wife tried using the blinds. Both sides did not operate correctly. Either getting stuck half way up or not moving at all. The blind themselves were damaged inside causing some blinds to come together causing a opening. I called the company - WARNING #1 : Warranty was from the date they made the door. Not when I bought the door. Good thing I called right away because they had to specially make the door glass and that was going to take 6 weeks. The guy brought out the replacement glass for both doors. It look as if it was going to rain. So he decided it's not worth having the opening while it could rain in. No tarp??? SO he comes back again. This time he opens the crate and finds it is the wrong glass. So he orders another set. This time 6-8 weeks more. He finally comes and replaces the glass in the doors. Repairs made but the blind now falls back down once the slider pulls the blind to the top. WARNING #2: CRESTLINE doors are crap! $1, 000 dollars of blue collar money wasted. I should have gone to PELLA.
July 14, 2008
Awful treatment
I work at Menards. The way they treat their employees is absolutely awful. It's no wonder that their is a work shortage in this corporation. I know many part time employees that work at least 70 hours a week. Managers are apathetic to the feelings of their employees. An example being when a department manager walks outside to find a product for a guest, only to leave a new employee at the desk by himself totally overwhelmed. The verbal abuse from customers also goes unchecked. The work is not matched by the pay received. If you plan on working at a Menards retail store, this is a warning that they cover up the true image of the franchise with benefits. I have yet to see a penny of my 500 dollar sign on bonus.
July 7, 2008
Defective decking
Purchased Decking from Menards Green Bay Wi Made by Biewer Lumber St. Clair Mi. Defects inspected by Mark Vetter Biewer Lumber on 6/17/08.

Deck is splitting/twisting? This was brought to builder’s attention Mecca Construction & Menards last year. Need to be addressed and corrected. Spent $11, 287.56 on a deck that after a year looks worse then cedar decks it replaced that was 17 yrs old. I have been requesting correction from the builder. (Mecca Construction) and Menards for over a year. Menards sent an inspector last year. Never heard anything. Biewer Lumber sent Mark Vetter after I called Mecca again.
June 30, 2008
Sold damaged patio table as new
We purchased a patio bistro table at the Jackson, MI Menards 6-20-08. The carton had been re-taped but we thought it was only handling damage. What a surprise when we got home, it was easy to tell this table had been sold and assembled before. The paint was chipped on all 4 corners of the table, yet it was sold as new!! The exchange process cost over 75 miles round trip and 3 hours elapsed time. What a waste of time because of careless employees at Menards. They didn't offer anything extra for our gas, time, & trouble.
June 11, 2008
I won't shop there again
I bought a side by side refrig. At menards great deal even bought a 3 year warranty! They delivered the wrong one I went to the store to straighten this out, was told the one I bought the day before was priced wrong and I owed them money With my paper work in my hand 4 store managers told me they would do Nothing to help me. I spent $800 in menards and they said To bad, I ask the manager if he knew Bait and Switch is illegal He didn't know what that meant. I will never shop at Menards again!
June 9, 2008
Menards thinks this will blow over
I was injured at Menard's located on 53rd Ave in Davenport, IA.

I was looking for some 1x4x8 boards, and acquired the help of an employee. The employee was up on the second level of Aisle G out in the lumber yard. I asked the employee to hand me down a couple boards at a time, and the idiot employee handed me down 6-7 boards at the same time.

I grabbed the boards from above my head, and lowered them down to my chest and proceeded to lower them down to the ground while squatting. The employee dropped his end, and I bore the full weight of the boards, and heard a bang, as the boards hit the hand rail about 5 feet above my head.

Immediately I felt something large hit me on the top of my head, and I dropped to my knees. Apparently, a fire extinguisher was hit by the boards and it hit me in the head.

I was totally shocked, and got nauseous, and had some blurry vision. I went and found a manager, and filled out an accident report and my wife drove me to the ER, where they performed a CT scan and discovered I had a mild concussion.

The manager of Menards, Mike, informed me that someone would contact me on Tuesday. I called the store manager on Wednesday and talked to him about it, and he made me feel like it was not his problem and that someone will call me about it eventually.

I didn’t get a call by Thursday, so I called and spoke to the manager again, and he was upset that I had called him and said that he had other things to take care of and asked if there was anything else I needed. I informed him that I will be getting a lawyer and he said, and?

I am pissed that the fire extinguisher was just resting on a perch, and was not attached to anything. It was hanging on a plastic bracket, and that it fell so easily. I have video on my phone after the fact. Showing just how unstable it is on the perch it was sitting on. And I also took some pictures of it as well, for the lawyer.

I am pissed that Menards thinks this will blow over.
June 6, 2008
Scam and cheating
We purchased carpeting for 4 bedrooms, a hall, and stairway at Menards and were told it would take 7-10 days to arrive. Three weeks later it finally came in. The rooms have been emptied of furniture and the old carpeting is gone. I have taken a day off from work. The installer starts to lay down the carpeting and discovers that each roll has been cut too short. He calls Menards and they say they will rush more carpeting. So guess what? Now we are sleeping on the floor, etc. We wait for the new carpeting and we wait and we wait. Meanwhile, Menards wants to know when we are going to bring back the wrong rolls! To make a long story short, we filled out a customer complaint form and finally heard from them a month later... we were told that we should have unrolled every roll and measured it ourselves to make sure that Menards had correctly cut the carpeting and yes, it was Menards that cut it and marked it but apparently, we were supposed to pay for the carpeting and check their work! Not even an apology from them. The Menards card (used for 9 years) has been cut up and Home Depot just gained a new customer!
June 3, 2008
Bad service
We bought materials for a pole shed last year. The materials were delivered late and arrived just two days prior to a snowfall that didn't melt until April (those of you in Wisconsin know what I'm talking about). Due to the early snowfall, not only were we not able to put the shed up, we weren't able to sort through the stacks to see what had or had not been delivered. By the way, I didn't think I HAD to inventory them. We just finished building our house. Those materials were purchased from a reputable building supplier. I never had a reason to inventory anything they delivered. They simply delivered what I paid for. Menards, to the contrary, does not necessarily deliver what you paid for. This was demonstrated, first, by the failure to deliver a door. When we discovered the door was missing, we argued for a time with the store but the door eventually was delivered (I realize now just how lucky I was). Today, however, when we realized an entire shipment (3 packages in total) of screws was missing, the store told us, "tough luck." Too much time has passed. If it had been within a couple of weeks of delivery, MAYBE we could have done something. Okay -- so that means that we DO have to inventory everything (I'm talking hundreds of items in an order for a pole shed) within a couple of weeks of delivery or you're out of luck. I have to say that even if we were able to start building last year, we still wouldn't have known the roofing screws were missing within two weeks unless we had done a complete inventory upon delivery. So now I have to shell out more money to pay for screws I already paid for. Way to go, Menards. I can tell you I will NEVER order anything from you again. I would rather pay a premium to get it through Lowe's or a building supplier.
June 2, 2008
My bad experience
I am a disabled person who is in need of an electric cart. When I came into the store, there were no standard carts. The wheel chair cart was too small, and there are no electric carts available. Therefore, I was unable to shop at your store. Store also does not have any seating such as benches or chairs to rest on throughout the store. Spoke with manager and manager said he had requested more carts and electric carts three or four times in the last several years and has not received a response from HQ yet. This shows that Menards does not have any respect for disabled persons has a right to shop and has needs as well. Had to shop at Lowe’s because they have electric carts.
June 2, 2008
Terrible service
I need to travel 40 miles to my nearest Menards. Menards of Marquette has been doing a lot of expanding and moving inventory around.

It is a nightmare trying to find things and it has always been difficult to get any help! You can watch as you approach an employee they seem to turn and hide. Menards has lack of employees.

I would like to see Menards of Marquette have a manned information centre with maybe detailed floor plans to pass to any consumer with questions on where to find certain products or information.

If Walmart can afford greeters, Menards ought to be able to find a retiree, to man an info centre cheap!

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