My husband and I bought a fence from Menards at the end of June in 2010. In December of 2010 the fence began to break. The plastic brackets where snapping and eventually the post broke and we lost several panels. I contacted Menards immediately. I sent pictures and a copy of my original receipt. They were initially friendly. After a few weeks of communication they told me that I had to contact the manufacturer to which I did. I spoke with them for several months and no resolution. I then took the problem back to Menards. They then told me I had to send a written complaint to headquarters to which I sent a certified letter. After a week I received a copy of a letter that Menards headquarters had sent to the manufacturer that stated that they needed to contact me. I haven't heard another word. It has been almost 6 months and no resolution. I couldn't be more disgusted.