I bought several items with a check of $120 at Appleton West. Got home found I bought 2 wrong items. Returned the next day and they gave me an in store credit, sent me through check out to repurchase. 2 weeks later, wife returned with $11 of extra unused still packaged project parts while she was in town. They gave her an in store credit claiming she bought items with a gift card even after I told her to expect cash and after an argument with supervisor. I went back, calmly explained all this and received cash and a "I don't know why they did that". We live 30 miles from this store in Ogdensburg, closest store. The person at the store gave me a customer survey slip to send to corporate. I sent it and Arlene sent a letter back stating there store policy is clearly printed on every receipt. What that had to do with my inconvenience is beyond me. The cash I got only paid for gas to go back. What they did was way out of line. I have several other complaints over 20 years of problems I will post here about Menards. Stay tuned...

Bought a patio set on sale, but then found out this store did not have all the pieces. They sent us to two other stores in two different towns. Each store was supposed to have our missing items, not! We then asked them to order the items. Couldn't, item discontinued, but item in sale flier for another week! At the third store, a couple was going to get a rain check for the same set. I told them it was discontinued. They had the employee check it and yeah, dah, no rain checks allowed. Item discontinued. We ended up getting our money back.