I ordered a pair of men's shoes on May 8th, 2010. My credit card was charged on May 9th, 2010. I contacted the company on May 13th when I had not received shipping confirmation. They responded and indicated they would contact the warehouse responsible for shipping my order. I heard nothing for six more days. I attempted to contact them via the toll free number on the website. The recorded message stated the "mailbox was full". A reputable business would have someone to answer the telephone! I finally got an email notification that the shoes had shipped on the 19th, and was given a tracking number for UPS. For the past two days I have entered the tracking number and UPS doesn't have any information on it. So, two weeks after placing my online order with this company, I have been charged for an item I haven't received, and have no way to determine if indeed, the item ever shipped. The customer service with Menshoenet.com is very poor. They are slow to return email communication, do not answer the phone, and quick to charge your credit card. If I EVER receive the product, this will be the LAST time I will purchase from them. I have already contacted my credit card company regarding what I perceive to be a total rip off, and I have to wait 30 days before they will intercede in my behalf. My advice is to SHOP SOMEWHERE ELSE!!!