Mensusa
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1 stars | | (9) |
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Category: Websites
Contact Information United States
mensusa.com
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Mensusa Reviews
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Carny
June 23, 2010
Don't shop there
MensUsa is a scam: I tried buying suits from their site. in the beginning they were very pleasant and called immediately after my online sale. The suit I received was completely different than what i ordered. I ordered a blue 3 button vested suit. I received a black three button suit of a completely different style. I emailed and called to return it immediately. The sales person was nice and said since we sent the wrong suit don't worry about the restocking fee. I mailed the package back (get a delivery confirmation! The tracking number said it was recieved on May 26, 2010...today is June 9, 2010 I have had to call multiple times and was hung upon twice by "Shawn" I was then told that i had to pay 20% restocking fee when the website says 10%. I was told "yeah I proceed the refund myself" but never received anything. Today i finally did receive an email conformation but still no money. If my money is not refunded I will be suing the company for fraud.
Avoid this company, cheap suits, and sleazy sales people! Buyer Beware! not worth it!!
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Lime
June 22, 2010
Rude customer service
They sent me the wrong hat, and when I called to arrange to send it back, the guy I talked to was so rude and nasty to me. I have never had a CSR act like it was my fault that I didn't like the incorrect item. I tried to reason with him, and he told me to just "go smoke some ***". What kind of company sends you random crap and then yells at you for not liking it?
Then he said he knows he is "supposed to bow down to people in the Bay Area", but I just wanted them to pay for shipping it back to them since it was their mistake! I don't think that's too much to ask. I would never treat a customer that way. I will never, ever buy from them again.
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Arbo
April 15, 2010
Scam and poor customer service
I purchased 2 suits from MENSUSA via there website and they sent me the wrong size. I contacted them and spoke with a customer service rep who had zero people skills and was totally rude. Eventually, he just hung up on me. I live on the east coast and had no recourse.
I also attempted to order a suit by calling MENSUSA and was so pisssed at the salesman that I hung up on him. I have never had to deal with such rude sales people in my life. So I did the next best thing and took my business some place else. I was treated with respect.
I hope the BBB investigates and shuts Mensusa down.
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baked_lays14
April 7, 2009
shoes
I ordered a blue zoot suit and a matching fedora hat with blue snake skin shoes. i was charged $300 for this order total. I was excited to see that the package arrived early. When I opened the box I saw the suit. I saw the fedora hat. The shoes were not in there. I'd paid nearly $100 for the shoes alone. I tried contacting them on their web site and all they did was send me an email from UPS saying that the package was delivered. There was a package delivered but it did not contain everything I'd ordered and purchased.
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Thomas
March 20, 2009
mis-advertisement
These guys are making their money on the poor souls who are not able to return the knock-off suits they are sold in time for any refund. I had to put a stop on payment through my Credit Card company to get the extra 10% they charged me back. These theives claim for a 10% restocking fee, but charge 20%.
MENSUSA, is a fraud. What the say is wool, is truely a polyester material with a fancy label. I have seen the same material at Walmart, it's called George brand! They sew those labels on the suits.
This company needs to be held legally responsible for it's behavior. They are stealing from people and they need to pay.
They come to this country and take advantage of the rest of us who want to make an honest living...send them back, the rest of us don't want them here. Leave room for the honest people who want to come here and make positive difference.
Like the other reviewer said, you have been fore-warned.
Good luck.
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Lorry
December 10, 2008
Terrible company
At any cost, stay clear from mensusa.com / Mensitaly.com. These jokers claim that they are Italian. They are about as italian as saying a Ford automobile is assembled in Europe. They have literally ruined my wedding by canceling my order at the very last second. MY fault for trying to save a buck. NEVER again!
The westwood boulevard store is about as filthy and disgusting as any business i have ever seen. If you are from the Los Angeles area, the only thing comparable would be the Slauson Swap meet. The owner is a young Persian kid who is named Ashkan. As he screams at any customer entering the store salivating at the prospect of a sale, he WILL in fact, tell you to get lost if you didn't make an appointment or aren't 'buying'. As i have read on other threads within this forum, This is as about as accurate a description gets!
ALL suits sold are made of polyester, NONE are wool. All tags are cut out of each suit as to hide its true nature. The suits are purchased from Santee Alley Downtown Los Angeles, and are marked up drastically. This is also what is known as a Dropshipper company whereas each suit is shipped from a remote location. You are sent whatever suit matches closest to what you are looking for. You will NOT be getting the exact style number you are looking at! I have received THREE wrong suits from them before i turned to doing a CC chargeback and visited their location to confirm. NOTE: They are already in hotwater with their Merchant provider and will do absolutely anything to appease you at the point of you NOT doing a chargeback. Ask for shipping both ways to be refunded as well.
NO one in this company is who they say they are. NO michael, Valentino, Shawn, T.B Shapiro, Michael Anderson, Angelino etc... This company is already under investigation for its multiple personalities and ownership claims. The sole idiot in charge is a young Persian kid named 'Ashkan'. HE is the person you will want to talk to, and the one who authorized my refund. He is also the rude fellow who hangs up the phone in your face after insulting you. (goes by the name angelino, valentino AND shawn.) This ONE person is responsible for the mess you will get yourself into if you shop with these guys. If you call there, and they say that there is no 'Ashkan', they are simply lying to you. It has always amazed me at the middle eastern mentality on the fascination with wanting to 'be Italian'. They mimic their names, fashion, styles and prospect of trying to emulate them business-wise. When in fact, they are a self loathing bunch of moronic dweebs who provide customer service similar to a mugging.
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December 4, 2008
Awful company
MensUSA is EXTRAORDINARILY afraid of chargebacks as it affects their merchant account provider and its relationship to do business. Under no circumstance hesitate in getting your money back. They WILL cooperate to the fullest extent of 100% REFUND if you enter a chargeback. Shipping both ways INCLUDED. Do NOT settle for anything less.
This horrible company will delay and bamboozle until it is too late... Countless weddings, anniversarys and events have been ultimately ruined by these jokers. Call them and 'pretend' you have an issue or a question and FIRST find out how rude they are to you. Make them explain in detail their policies and guarantees. I in fact was promised a refund over the phone, and never got one until i had to forcibly implement it through my CC company. Unbelievable lies and railroading is what you will get with these guys!
Need i mention as well, that they have a FAKE BBB page on the net!!
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October 27, 2008
FRAUD ALERT!
There is NO Valentino. There is NO Shaun, There is NO T.B. Shapiro., There is NO Leonardo., There is NO Michael., There is ONLY a persian scumbag named "Ashkan". NO ONE at this pathetic company is Italian, EVERY picture is fake on their site. They are simply dropshippers who have been repeatedly kicked off of Amazon and ebay and reformulate under different i.d.s. A fake better business bureau page will come up under search engine results as well. (Look at your URL address bar closely to see for yourself!). EVERY single suit is detagged so that its polyester material is sold as 100% wool.
This is an example of the highest internet fraud made possible by todays Ecommerce high paced business world.
DO NOT complain later after reading this. You have been warned.
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October 2, 2008
Rip off activity
Be careful ordering from mensusa.com - after ordering suits for a wedding - languages were downloaded on my laptop and next time I tried to log into my bank account - I was directed to a new page. Be oh so careful with this website. I went to the bank and changed all my account numbers. Also when I ordered the suits, I got all different suits. I ordered the same suit; however, when shipped we got all different brand names. Some were shipped from California and some from New York City. You do not get what you ordered. I will never order from these people again.
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