Purchased girls bike on 12-28-2010 for an advertised in stock item with a week delivery. Received notice 2 weeks later of new shipping date 2-15-2011. Called on 2-7-2011 to confirm new date n they did. Received email on 2-14-2011 od new shipping date in mid march 2011. They were paid with pay pal on 12-28-2010. Called today spoke with a girl name Kizzy to demand refund n complained of mail fraud, she was hostile n hung up on me. Trying to resolve with pay pal now. Their seems to be many compliance on this company for similar fraud actions

I ordered a platform bed frame off mercantila for $999. The product delieved was actually in damaged condition with some of the wood as well as a large hole in the white leather headboard that came with the bed. Not to mention they only sent me out 1 of the 2 nightstands that I ordered. I called and spoke with a representative who promised things such as partial money back on the bed due to damages and the shipment of the other night stand. She said I would recieve an email that day by one of their managers. I have recieved nothing in regards to my damages or missing furniture. I then spoke again to a gentleman at mercantila in customer service who was rude and unhelpful and unable to provide me with any help in speaking with a manager or how I can go about resolving this issuue with the company. Again, on my 3rd call the gentleman I spoke to said oh wow, yea it looks like nothing has been done with this. I was told the manager would be in within an hour and I would be getting an email in regards to the night stand shipment by the end of the buisness day. I still haven't recieved any emails from their company.

Nothing like spending a $1000 on a bed set and to have a complete missing night stand and damages to the bed!! Customer service that blows smoke with no promise of action behind their words.

I will NEVER deal with Mercantila again & will work to warn others. Steer clear of Mercantila.

The Worst company we have EVER dealt with. I am a business owner, trying to buy a trampoline for our entertainment company. I regret the day I came across "The Trampoline Superstore"

First, they charged us 619.00... THREE times one after the other. Then tried to tell us no they didn't.

Then, they told us they shipped our package, they were just waiting on a tracking number... two days later, we were told it would be shipped a week later.

NOW, they have lost our third box, the one with 99% of the trampoline itself...

We have called, but you can never talk to anyone in charge, just their reps. They lie through their teeth, and are nothing by scam artist. DO NOT USE THIS COMPANY!!!

I ordered a Haba Scribbel Desk on January 29, 2010 from Mercantila. The next day (Jan. 30th, 2010), I received an email stating that the product was not available and that I would be refunded.

I called customer service on Feb. 1st, 2010 and inquired about a refund of $617.50 to my debit card. Customer service stated that "Refunds take 10 business day, I know that's a long time."

I filed a complaint with the Better Business Bur. on Feb 1st, 2010. I called Mercantila back and left a message with supposed supervisor, Andrew. I informed him that I was not willing to wait 10 days for a refund.

In all of my years of shopping on the internet, I have never encountered such an unethical, scuzzy, unprofessional, organization as this one. Mercantila's excuse for not refunding sooner than 10 business day..."The refunds are done manually." Sorry excuse!!! Not acceptable. Charging a customer for a product that's not even available...PRICELESS! My advice, STAY AS FAR AWAY FROM THIS COMPANY AS POSSIBLE. YOU WILL GET BURNED!

Four form emails sent using Mercantila's recommended response over six days. Three telephone calls made to their '800" number and yet no one responds. Mattresses were shipped as a component of a Full over Full Bunk bed set. Twin mattresses received, yet no one will address this problem from Mercantila.

Hold times on their telephone number is long. People are courteous, but nothing is being done other than to mention that I have been placed as a priority on the stack for their manager. The personnel answering have no power to address the problem. Note that their guarantee states that a return answer would be receive within 24 hours.