Went to Mercedes Sandton to replace a headlight globe. Phoned them 2 times this morning to enquire whether the item is covered as part of service contract but no-one could help. Went in, had to pay for the globe, asked to speak to a service consultant to get clarity on what is excluded from service contract and was informed that globes are covered under the service plan.

No-one had explained to me that I had to book the car in to ensure that it is covered under the service plan as no one knew. It seems as if there is a lack of knowledge and no one really cares. Even though the item was cheapish (R156.00) I am upset about the principle.