In November 2009 I puchased a C180 mercedes Benz 2005 model with very low KM from Mercedes Constantia, I was promised all sorts of things like my next service is only 30%, the car underwent a 20 point quality check which gives me us the buyer peace of mind. I am also puchasing from Mercedes themself which in itself means they represent quality.
Before I purchased I raised two issue to the salesman, The one was the clutch that took far to high which made it impossible to perform a smooth changeover and the fact that the emergency footbreak do not hold the car.. He assured in me I do not have to worry, he had it checked out and and there is nothing wrong with either the clutch or the footbreak.
On first service clutch was identfied as shuddering and had to be replaced. After a few calls the dealer agreed to pay for clutch but I had to pay for all the other stuff than suddenly in three month period broke (e.g engine mounting). 10 days after the service I suddenly have engine trouble. This time a breather pipe that suddenly in 4 months time broke down. Another R3000 to fix.

Her data collection not professional and she has bad listening skills, she interrupts when one tries to explains, she is not there to assist but to destroy. I was trying to buy a vehicle from them.

I purchased a new E320 in 2003. I am very disappointed with one aspect of this car. In approximately four and half years, its climate control system has failed five times. I do put about 20k miles per year. But this car has its climate control system failing about every 20K miles. For a fifty eight thousand dollar car, FIVE failures in a common comfort system are unacceptable. I suppose Luxury Car means luxury from these hassles of every day problems.

1. Apr 8, 2006 Leak Detection Drier Bottle O-Ring in A/C
2. Sept 8, 2006 Leak at Drier Bottle
3. Jan 8, 2007 A/C Sensor Replaced
4. Sept 29, 2007 Clear Fault Code in A/C System
5. Jan 30, 2008 Heating system failed

Every car I owned—Mazda, Honda, Acura or Saab, it is the only car where climate control system fails on an average every 20K miles. BYT, there were other service issues with this car which I don’t wish to expand. On the reliability rating, this vehicle did not meet our expectations at all. Now lets look at the service level, I wrote to the Mercedes two times and I got nasty replies. Read this an expensive sorry from Ms. Robyn L., Customer Relations Liaison:

“We regret you disappointment with the performance of your vehicle and any inconvenience you may have experienced while attending to repair. Lacking direct involvement in the operation and maintenance of your vehicle prevent us from commenting the specifics. Your dealer is in the best position to evaluate vehicle performance and, if necessary, request technical assistance for repairs from Mercedes-Benz USA. We value your patronage of our products and are sorry that your E320 did not meet your expectations. Please accept our best wishes for many years of safe and pleasant driving... Signed Robyn L., Customer Relations Liaison”.

Read this an ARROGANT response to my second complaint from General Manager, Customer Assistance Center, Mercedes-Benz USA (Assistance my foot) MR. PAUL G. JURON.:

“If your request is that we continue to cover repairs to your vehicle indefinitely, then we must decline.” After full explanation that problems have started well within the warranty period and still continuing a Customer Service General Manager can’t determine what a customer is saying.

This car and this company both sucks. I bought a new car this month and I am glad to report it is not Mercedes but Lexus.