Mercedes of Ft Lauderdale
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Category: Automotive
Contact Information Florida, United States
Phone number: 954 713 1000
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Mercedes of Ft Lauderdale Reviews
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staple
October 29, 2010
Service
My 2008 & 1987 mercedes are serviced at Mercedes of Ft Lauderdale. I took my 87 sl in because the a/c quit blowing cold air. I dropped it off on a Thursday evening and on Tuesday I received a call stating it would cost $2400 to replace the compressor and a hose. I said that at this time I can't pay $2400 so I'll pick up the car. My service advisor said he would put in freon so the air would be cold since I only drive this car one day a week. I paid $201 and picked up the car. While waiting for my car the car line was full of dropped off cars and valets standing around talking. At the end of the line an older man drove up and stopped his mercedes blocking the entrance. Another car pulled up behind him and then the valet pulled up my car. I stood there waiting for someone to tell the man to move in. The cars remained just sitting. I showed a valet that this man's car was blocking the entrance and he said he sure is. My service advisor was walking through so I showed him. I said I would go out to the parking lot and get my car myself. The man was still blocking the entrance and no one was helping. I said I had been up since 5:30 am and wanted to go home since it was nearly 5pm. I walked down to get my car and told the older man to move his car in, so he did. (Poor poor customer service) but I'm not finished... The car had been left in the rain which I understand so it was not clean and the back window was so dirty I couldn't see through it on my drive home. Do you think someone could have at least wiped off the back window. When I got home to clean the window I noticed the hood and trunk was covered with bird droppings. It was all over the car. Could someone at least wipe off the bird droppings...I've never experienced this type of service so I'm going to do some research and find someone nearby that services older mercedes. It's a clear message to me they do not want to service my 87.
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