Merry Maids
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Category: Services
Contact Information
United States
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Merry Maids Reviews
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doglover2010
July 5, 2011
This company cheats its customers
I was charged a $88 lock-out fee by the Merry Maid at 20331 Lake Forest Drive, Suite C14, Lake Forest, CA even though they showed up at my house 3 hours early. I had an 11am-3pm appointment and they showed up at 8am, while I was getting dressed for a morning appointment. I told them to come back at the scheduled time, and they said they would. They never showed up after I waited around all day, and when I called to complain, they claimed I had an 8am appointment, which was a total lie, and they refused to clean my house, and they charged me a lockout fee, even though I was at home. This is a total rip-off. I was going to sign up for a monthly service, but I am appalled for being charged for their mistake.
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ec05
May 17, 2011
Terrible service
Very lazy dusting, estimates of arrival times generally off---today they didn't even bother to show up at all. Not sure how they manage to stay in business with this kind of horrible service.
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LLL2010
December 22, 2010
Ripped Me Off
This company cheats its customers. DO NOT USE THEM!
I was charged a lock-out fee by the Merry Maid at 20331 Lake Forest Drive, Suite C14, Lake Forest, CA even though they showed up at my house 3 hours early. I had an 11am-3pm appointment and they showed up at 8am, while I was getting dressed for a morning appointment. I told them to come back at the scheduled time, and they said they would. They never showed up after I waited around all day, and when I called to complain, they claimed I had an 8am appointment, which was a total lie, and they refused to clean my house, and they charged me a $88 lockout fee, even though I was at home. This is a total rip-off. I was going to sign up for a monthly service, but I am appalled for being charged for their mistake.
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nkk22
December 17, 2010
sloppy cleaning
merry maids overcharges people for their sloppy work
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Bakessone
June 19, 2010
Stay far away from them
I should have know at the initial "assessment" meeting where the woman asked about each task over and over - I saw her recording my answers on a form, but when the cleaners showed up they were not aware of what they were supposed to do. I found them chewing up the clock in their car in my driveway, and the house was not cleaned. I called the office, but the manager was obnoxious and so was his co- worker - I decided to write it off as a bad decision.
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Tahikiro
June 16, 2010
They're doing exactly what they advertise they don't do
I was pleased with the first 3 visits by the Merry Maids, then on the 4th visit half of the house was very visibly not cleaned. I got home less than an hour after the cleaning, and called the office to leave a message that the job wasn't done. I never got a call back, and when I called again twice they refused to come back out an re-clean despite that they say they will do just that to fix a bad cleaning. Then, after I fired them I discovered they charged me again for the next week's cleaning that they never did!! It's been a nightmare of bad service. Despite leaving messages on the machine, I haven't gotten calls back at all until I call during business hours. I still don't have my credit posted because they can't find records of having charged me too many times, despite sending them my credit card records. Terrible customer service after they're mistakes. They're doing exactly what they advertise they don't do.
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Naomi
June 15, 2010
Horrible customer service, I would not recommend this company
Had Merry Maids come out. Initial cleaning was ok but was overcharged . Second visit, team showed up unexpected no appointment arranged. This time cleaning was horrible, were in my home less than an hour. Also over charged for this visit by 30.00. When i called to complain I was told that I would get a call back. Its been a month no call back no reschedule. Horrible customer service. I would not recommend this company.
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Drew37
June 14, 2010
We will never have them back
We just returned home after the Merry Maids cleaned it. To beginwith our home is not dirty we just wanted the floors, wood cabinets and wood work cleaned. Well there were visable spots on the ceramic floor tiles and hardwood floors. When we took a damp paper towel to the surfaces they all had dirt on them. They did fold the toilet paper rool ends and paper towel roll. Not worth the $275 we are now out of pocket on this one. We will never have them back.
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Sukarove
May 21, 2010
Do not waste your money
This "cleaning" service is a joke. The products they use are water and a cloth. Vacuum cleaner was a backpack that did not pick up hardly anything. Person was lazy, a liar, and slow. Do not waste your money.
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Dotson
May 21, 2010
They over charge the elderly and the disabled
I know first hand that this mm offce is very unproffessional. The manager is very rude to customers and employees. They over charge the elderly and the disabled espeially if the insurance company or the state is paying the bill. One of the employees will rip off customers on a first time in and say she was there 2 hours and really only there for 1 hour this happens when the customer is not home to verify time in home. This all really makes me sick, especially when the seniors and disabled get ripped off. I have cleaned for a long time and would do extras for the elderly and disabled.And to rip off customers, how can you sleep at night. I would not want it done to me.
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