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vmac61102
June 28, 2010
Consumer fraud
I went to Metro PCS store in Los angeles to activate a cell phone for my daughter. Metro PCS has (3) plans, 60 dollars, 50 dollars and a 40 dollar plan.. Because iIwas activating an older phone I requested the 40 dollar plan, I was told by the clerk that I had to activate the phone with the 50 dollar plan and downgrade to the 40 dollar plan the following month, In which she circled on the reciept.. I not knowing better, I agreed and the phone was activated. It was later that same day, I went to another Metro PCS store with a friend, that I was told I did not have to activate the phone with the 50 dollar plan, I could have activated the phone with the 40 dollar plan..I went back to the store I had activated the phone and told the clerk she had made a mistake and I could have activated the phone with the 40 dollar plan and I wanted the 40 dollar plan and a refund of my 10 dollars. ( The cell phone I was activating was not capable of activating the features of the 50 dollar plan).. It was at this time she informed me that it was company policy to activate all phone with at lease the 50 dollar plan. I then told her what the other store had told me and her reply was they were wrong. I insisted on the 40 dollar plan and once again she refuse, she told me that she could credit my account 10 dollars for the following month. I asked her if it was company policy to activated all phone with at lease the 50 dollar plan, why was she willing to give me a credit, she did not answer.. It is my opinion that Metro PCS is committing Consumer Fraud, I think this is common practice in the Inter-City and Low income areas. A Class Action lawsuit will sent the message, that this will not be tolerated.
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