My suv was hit while parked on the street unattended, I was sleeping due to working nights. Didn't notice damage to my car until the morning when I was leaving work. I called met life right away and reported the claim, they took a month and a half to finally deny my claim while I waited for a response. a girl named melissa nadau was in charge of my case and she gave me the run around and never called me back. The reason for denying my claim they said my car must of been backing up they had there forensic experts(no credentials were shown to me) look at it. My theory is that they paid a lot out in damages this winter due to the snow storms And now they are refusing any large claims and making up reasons for it I have now switched to USAA for my auto and home I recommend everyone else do the same. They have a lack of integrity like I have never witnessed before I feel sorry for them because karma is a ***...

MetLife Auto Insurance is great if you never put in a claim... they do a fantastic job of taking your money. But if you ever have an accident, it is nearly impossible to get them to respond appropriately to a claim.

I had been driving a friend's car and totaled it. Not at fault accident. No other vehicles damaged.


But I was behind the wheel. My friend's car was totaled and it didn't have collision insurance. It took over a month for MetLife to acknowledge the claim... then it took another 60 days for them to pay my friend.

When the car was totaled, Met Life sold it to salvage without returning the contents of the trunk (which they had promised). They also didn't report the car totaled to the MVA, so my friend began receiving notices a year later for overdue registration charges on a car that didn't exist. That, of course, caused him many hours of grief with the MVA to get it straightened out.

Needless to say, I had to invest dozens of hours over 90 days to get me friend paid-out... and even after all of that the results were still unsatisfactory.

Fast-forward a couple of years, Met Life had a number of billing issues with me... their invoices would arrive in my mailbox one or two days prior to their due date (if at all)... and then they would financially penalize me for paying late.

That was the last straw. I switched to Progressive, where we saved $600/year.

Keep away.