Does anyone know how I can get into contact with the execs regarding the Safeline Account Protection? Seems like it's just another rotten scam for good customers.
I have been paying for a service that does not help yet it almost penalizes you for having the protection.
I'm a great customer to Fingerhut. I always pay on time and never have I once defaulted on a bill. I was laid off in December of 2008 and since then I was receiving unemployment benefits. Since I was still able to pay my bill, I informed them that I was collecting benefits but will still be able to pay my debt. They had no problems with it, saying that if I could still be able to pay I would be alright. So much for being a good customer! I lost my unemployment benefits, and I know I'm going to have a hard time paying my bill. I try to activate the safe line protection, they sent me a letter, I sent them the paperwork required with a letter from the Department of labor stating that they cut me off.

I called today, July 8, to find out the status of the safe line proctection and they informed me that I will not be receiving the protection because I should've told them that I was receiving unemployment benefits in the first place (which I did) and I should've sent them the proof that I was receiving such benefits. Because at that point, they would've determined from the amount I was receiving, if I qualify to have my account put on hold for 6 months without making a payment. The woman on the phone proceeded to explain to me that had I made them aware of my circumstance, they would've sent me a letter to provide them with the proof of my loss of income and they would've determined if I qualified. You would think that if they were to see how much I was receiving, they would judge me to be able to pay, hence why, even though I did informed them and nothing was sent to me, I still continue to pay my bill. Again, so much for being a good customer. None of this, mind you, was explained to me by any living person when I first signed up for the protection. "It's in the pamphlet", is what I was told. A pamphlet that is long gone. They won't even give me credit for being a great customer. I intend to fight this. I need to get in contact with the executives at fingerhut which I know it John Schlundt. I need his email address. I'm sick of these bull crap credit card companies and their unfair practices. If anyone has any information, please contact me at [email protected]. Thanks in advance.