I am so fed up with the customer service for Metlife. I called to get a copy of an ID card for my vehicle. I also wanted to ask some questions about my coverage. The first person I spoke to I could not understand. I am sure it was in a another country. I asked three times for the id card before the person finally understood me. Asked to place me on hold and then the next thing I knew I was transferred to another person who had no idea who I was or what I wanted. This person was an American. I could clearly tell this csr was stressed. She was rushed and kept apologizing for everything the other rep did not do. I was able to get my questions answered by the American and promised my id cards would be faxed within the hour. I waited and 2 hours later no id card. I called back and got another person from the foreign country. I then asked where I was calling. They were very reluctant to tell me the truth. I told them I knew they were not american and to quit saying there name was Steve. The person offered me their supervisor even though I did not ask. The next thing I knew I was being transferred again!!! This time to someone in the states. I was informed my ids had been faxed but they would fax again just to make sure. I asked the american who or what country keeps answering the phone. This american was terrified to tell me the truth. They finally told me that they are all afraid for their jobs since Metlife has folks in other countries that even though obviously incompetent would be more than happy to take their jobs. I could tell these csr's were under severe stress!! Shame on you Metlife, how can you treat your customers this way and your employees. I plan to find other coverage now!! I am so fed up with American companies doing this to Americans!!!