I sent money to MetLife last year for a one year CD. Its maturity date was December 24, 2009. The money was sent by me, from my bank account via ACH. It was a VERY large amount of money.


I called MetLife, as requested by them, on December 22, 2009, to ensure that my maturing CD funds would, indeed, be sent to my bank account upon maturity. I was told I would get the funds December 28.


Come December 30, still no money. I called to find out what was going on. I was told that they had "not processed my request" and that I MAY get my money January 4. I said that was not acceptable and I wanted my money the next day, December 30. The service rep said she would call me back to the next day to let me know what was being done. No call.


I called again today, December 31. Guess what...still not processed! I was also told the will not be paying me any penalty or interest, even if takes until January 4 or later to "process." Do you think this is ethical or moral? Would Metlife allow you not to pay your mortgage or Credit Card on time without penalty, interest, or both? This is disgraceful and dishonest.

By the way, these are all conversations recorded by MetLife. And, they admitted, twice, it was their "failure to process." Maybe by failing to process they get to use my money for free?

Please do use this bank. We need to teach bank such as this a lesson.