I had applied for a term policy after reading that MetLife offered the cheapest term polic, and with an understanding that term policies do not have any fineprint. A month after the medicals were done, I had not heard from the insurance company. I called them up and wrote a complaint to the service mail id. Got a response that the policy has been issued wef the date of the complaint!

Then there was an update that the policy document has been sent via courier. I did not receive it for a month and complained again. I was given a complaint number with an assurance that it would be resolved on priority. A month later, there was still no response and as I write this, it is 3 months since my application and no response to mails, infinite waiting on the phone if you call 1-800-425-6969 and in summary, no policy document.

I have written to the IRDA which assured they had sent the complaint to MetLife but also added IRDA does not get into resolving disputes. I now have written to the Insurance Ombudsman but yet to get a response.

Some price to pay for going for the cheapest.