Metro use the new TAP (transit Access Pass), but almost all time inside the buses that machine does not work, I charge my TAP every week $17, this morning 3:06 am the employee #16589, driving the bus #7838 told me that I need to pay because my TAP card is empty (without money), and then I gave my payment proof and was imposible that she let me ride the bus. Why Metro has this kind of people working with them, she told me that I Need to pay again. Why I have to pay again if I show my ticket. Metro say: The best of America, but whith this kind of people working for them whitout a good customer services, I can't believe that "eslogan" Metro please take note with this Upset emp. you are a Company of services.