Metro Custom Dyeing

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Category: Services

Contact Information
306 West 38th Street, 7th Floor New York, New York, New York, United States

Phone number: 212.391.1001
metrodyeing.com

Metro Custom Dyeing Reviews

Custom Dyeing Nightmare January 4, 2010
Horrible Service/Results
Please be warned about this business! I am in Miami and found them on line. I wanted to get my white wedding slip dyed blue and they claimed to have great results with all types of fabrics. I mailed the slip in November to them stressing that I would need it by January for my wedding and waited a couple of weeks and heard nothing. So I called them and the women on the phone was very rude and told that it was being done that day (Thursday) and if it dried they would send it out the next day (Friday). Well, nothing for another week and a half! <br />
When I finally get the package the color is totally off. I had sent a 3" x 3" color swatch for them to match off of and they actually put it back in the package with the item! The two colors were not even close!<br />
So I called and spoke to John...who seemed to be the owner. He wanted to put me on with the person who dyed it...not sure why. But could not get him on the phone so he requested that I send the item back (did not offer an apology or to pay for the shipping) and he told me that they would turn it around in one day and send back the next day. They received the item on Tuesday, on the following Monday I call to see what happened and he proceeded to tell me that the item was ready and that I needed to give him a shipping number to pay for the overnight shipping! He refused to acknowledge their error and refused to ship my item and would only send it to me ground (which now will not be here in time for the wedding) or I could pay for the upgraded shipping! He felt that they had done nothing wrong and he claimed that it is not his problem! So now, I have to go purchase another slip 4 days before my wedding and it will not be the color I wanted because I do not trust that it would be the color I requested even if I did pay for the extra shipping.<br />
PLEASE do not use this vendor!

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