Metro Factory Service is the only authorized Frigidaire repair company near Washington, DC. Perhaps their location in New Jersey is why they have proven to have such inept service. When I made the appointment, the process was clear: they would establish the day of the appointment, then call the night before to verify the 3hour window when they'd arrive. When they called on Monday night for Tuesday's appointment, I was informed that they didn't actually have any appointments that day. I rescheduled for Friday. Come Thursday night they left a message verifying that someone would come, but failed to provide a time window. The message indicated that a follow-up call would be made in the morning, and that the appointment time could be verified online. I sat home on Friday.

There was no verification call in the morning. Entering my confirmation number on the website did not provide a time. I called the main line seven times and was never put through to a representative. The "Contact Us" feature on the website did not work. I waited.

When I finally reached a representative at 4pm, I was told that the repairman had showed up, but found no one home and that no one answered either number they had been provided. Since I was sitting on my couch next to the front door all day, I am certain no one knocked. Nor is there any message or missed call at either of the numbers he allegedly called. My insistence that he return and fulfill his appointment was denied.

When I asked to speak to a manager, I was transferred to a full mailbox and disconnected.

The incompetence of their service representatives, combined with the outright and unabashed lie about showing up, and the disrespect given to me are three very good reasons I will never use this service again.

Nor should anyone else.

I called to repair a dryer that would not get hot told them make, model and serial number it took 4 days for them to come and then told me it would be another 10 days to get the part you would think with all the info they had and this is supposed to be a good company they did nothing A company this good can't afford to carry parts they need to do their jobs, never will be called again. Reported lousy service to retail store and was told they will refer people to other repair services in the area.

This company sent a tech to repair my $1500.00 range that is just over a year old to replace an ignitron. Well he replaced the ignitron and left me with one workable burner. He made a complete mess of my range. I have called, and called and have got one story after another. The office manager Stella she a joke. The customer service motto must be "Let the phone ring" and if you do answer use "The Lie List" to get them off the phone. If they do answer, they tell you nothing but lie after lie. They need to rethink the way the customer service department is run and replace Stella and whoever hired her.

Six weeks ago, Metro Factory Service came to repair my KitchenAid refrigerator. The technician said the problem was a defrost timer, which he replaced. The refrigerator worked for a short time, becoming gradually warmer in recent days. I called Metro Factory Service, only to be told that their first available date was Oct. 9 (nearly 3 weeks from now) and that I would need to pay their $125 starting rate, even though they had done their repair in August. fortunately, I found a local repair person who discovered that Metro Factory had installed a bad timer, and had failed to replace the thermostat which is also not working. In my opinion, Metro Factory Service has been unresponsive and unprofessional.