I thought I purchased the Stearns & Foster mattress “ Top, Top of the Line Brand New Mattress on EBay.” from Metro Mattress out of New York City. This is the name of the company on the EBay site. I looked up this company on the Better Business Bureau Site and it had a A+ recommendation. Hence I felt comfortable with my $1500 mattress purchase via EBay. However when it was delivered, I realized it was a scam. The seller is using the name Metro Mattress from New York, she is using the top of the line Stearns & Foster photo(a VERO Violation) and description however this is not the product she is delivering! I thought I purchased the following- “Stearns & Foster $6000 STEARNS & FOSTER ~LATEX SUPER PILLOWTOP MATTRESS” however it is a fraudulent representation. I called the Stearns & Foster customer service rep to ask her about the contents of the mattress after it was delivered today. The mattress was dirty and did not have a law tag (a federal law & requirement ) or any identifying tags on the mattress. The Stearns & Foster Rep told me it was illegal to sell a mattress with the “Under Penalty of Law” tag removed. She stated this was the only way I would be able to identify the mattress and the contents. Ironically this EBay seller also represents her company as Metro Mattress out of New York City .However the phone number which EBay gave us to call was not for Metro Mattress. It was for a store front, Big Apple Mattress Company 212-243-2337). Even stranger, as we began our detective work, we realized it was shipped from Internet Mattress 441 E Brownlee St in Starke, Florida. We Goggled the phone number for the seller in the Ebay listing ( 646-781-9041)) and it brought up an old Craig’s List ad for Cheap Bedding. BEDS~BIGGEST MATTRESS SALE EVER~75%OFF~ALL NEW~ALL BRANDS~PILLOWTOPS~
Jan 31, 2011 ... TWINS FROM $129 Full from $159 Queen from $179 King from $299 OURS $129-$999 RETAIL $500-$5000++ EMAIL OR CALL 646-781-9041 646-781-9041 mention cl for ...newyork.craigslist.org/brk/fud/2191084013.html
We followed this lead and discovered the real business, “Call a Mattress Superstore” ( just seeing the photo will stop you from buying from them)which had the same address as the packing slip and owned by Heath Zuckerberg . They sell new & used bedding. The EBay seller is Aleasa Zuckerberg. Her telephone number is not the number which Ebay sent us. In fact it is 646-781-9041.She is misrepresenting the product, the business, and the Stearns & Foster Product. She is using Metro Mattress, a New York Company with an A+ Better Business Bureau Reputation as her user ID as her own to mislead the buyers. She is also violating many state & federal laws by selling & transporting beds without the “law tags” which give the consumer information about the mattress. She also sells used mattresses and told me on the telephone she didn’t know what they sent me, it may be used!
I am sending you the information I have regarding the seller. I will report her to all regulating agencies and government authorities. I reported this to Metro Mattress ( the real business) and to Stearns & Foster. I will pay the shipping to have this dirty & illegally transported mattress back to Florida. I will pursue this in every possible manner. I own an EBay business and would never mislead a buyer under any circumstances!