I purchased a cellphone and signed up the Metro PCS monthly plan with C-Mobile Inc. (authorized dealer for Metro PCS) located at 20834 Vanowen Street, Winnetka, CA 91306 for my son before he left home for college. The young girl named "RNen (name as printed on the receipt) was dishonest and unfriendly. A customer accidentally knocked down stuff from the counter and expressed very sincere apology to RNen more than one time. RNen picked up the stuff and then looked at the customer without any expression. We waited for 20 minutes and when it was our turn, she rushed us by saying that the store will be closed in 5 minutes.

We planned to sign up the basic plan of $40/month. RNen told us that we had to choose the $45/month plan for the first month and then we had to come back to her to change to $40/month. I said that it was odd that we could not choose the right plan for us in the first place. She then claimed that it was the company policy. She processed the transaction quickly and we were out of the door.

When I was home I realized that we were being charged the $50/month plan instead of the $45/month plan as she indicated. In addition, we were being signed up for reoccurring $8 miscellaneous addition services that we did not even sign up for.

I contacted the METRO PCS headquarter and a nice representative, Andres, explained to me that there was no such rule that we have to join the $45/month for the first month and then switch to the basic plan after. He then told me whenever we go the store to make changes to the plan, the store would charge a processing fee. He gave me a credit of approx $10 for the inappropriate charges. I appreciate for all his professional assistance.

Even though it was not involved a whole lot of money but it is definitely not the right way of doing business. It also adds up if she is dishonest with a lot of the customers and with reoccurring charges.

A lot of people have bad experience with the Metro PCS stores. If I had known, I would have gotten the Metro PCS cellphones from Best Buy, walmart or other more reliable stores than the Metro PCS Store. Then open the account with the Metro PCS online. This unpleasant situation would have been avoided.