April 18th 2011 purchased a Samsung Freeform phone particularly for email purposes and made that clear to the merchant( ID#7100837) who advised that if I go with their $50.00 per month plan I would have unlimited web and email access. After trying to get the phone to work for me numerous times from the email perspective I returned to the store to find out what was wrong. I am trying to log on to or respond to job offers where you simply hit submit and go forward from there. The merchant, this time the store owner suggested that it was because I did not have smart phone or blackberry. Up grading was not a store option. I mensioned my inability to log on to yahoo from their site. The previous merchant had set it up for me and I had entered my own password which was not being recognized. He quickly showed me how to do it and moved on to the next customer. At home that evening I tried again and was not able.
I went back to the store, tried to return the phone. The original merchant admitted the phone did not suffice my needs. It can only be used with a Metro pcs account. He tried to see if I could return it but I was not able, I had three incoming calls since purchase equaling 2hours, 29 minutes. Corporate policy requires a phone only have 1 hour of usage. He then tried to show me how to log in from the yahoo site and asked if he could try his account. It worked, and he did not understand why mine didn't.
Later at home my phone froze on the facebook log in site. I had not logged in and could not get off the page. I finaly turned the phone off. When I turned it on an hour or so later I had a message saying. "Zamir ..." accepts you as a friend on facebook. I know no such person. Next I had 62 spams, far more then if I had not checked in for weeks. Then I saw my Time Warner account. I do not have a time warner account.
I was now receiving email for store merchant 71008357. Had he not signed off?
I called Metro PCS and talked to a rep for over thirty minutes. She "had never heard of such a problem, " kept putting me on hold to talk to her supervisor. I was advised to try to return the phone. I said I had already tried, and if their calls were indeed recorded for quality assurance I wanted it recorded that this was the problem and that this was what I was advised to do. I asked to speak with a supervisor and after holding for a ridiculous amount of time, terminated the call.
I returned to the store, used the merchants name "Ameen..." and asked him if he wondered how I knew it. His answer was, " I told you." I then mensioned something he would not have told a stranger, told him the info coming up on my phone and demanded a refund. He said to give him the phone. I refused and said we will stand here together while all information is errased. He called his boss, spoke a language I am not fluent in and used English to said only, "she is out of her head." While speaking to his boss he was utalizing the store computer to log off and undo what he could. He was condesending and rude. A different persona then when I purchased the phone. I wrote down some information which was on my phone and I would not be privy to under normal circumstances. I have proof this occured.
I spent $148.15 for a phone that I can not return, can not be used with other networks and does not suffice my needs. I want my money back.
I needed the phone to seek employment, do not have internet at home, and only have access when I library or community center is open. Many of my job offers come after regular hours and are posts to work the next day.
I tried to write this complaint from my phone and could not register to do so from it.
I told the merchant he had created a problem and there would be media attention. This is one of my forms of doing so.
Never do business with Metro PCS especialy at 8th ave near the garden!!!
Thank you for any comments and help.