I activated a cell phone my older son had previous used, and went to a local Metro PCS Store. I have usually been happy with the customer service and services that I had received at all the stores I made payment too, or buying phones. The sales girl, Janet Vasquez, activated the phone, I paid for my son monthly bill, and the activation fee which came to $76.13. We went home, and a few hours later my phone along with two of my phones my sons were using were turned off! I couldn't reach a customer representative until the following day. We have no home phone, but use our cell phones. We were unable to use our phones in case of an emergency because my husband works nights. The following day, I called Metro PCS about the problem. After talking to the customer service representative, I found out the girl had accidentally billed me for the wrong month. I pay bill is due on the twenty five of every month, and I had told her that my next phone bill was due on the twenty five of May, she made my son's due on the twenty five of April. So, the thirty five dollars I paid on April 27, for the number wasn't credited to my account as it should be. I figured after talking to the customer service, today, I got a call from Metro PSC, and come to find out the idiot girl didn't include a tracking number, and the reference number, wasn't enough to clear up this issue. Our family car is currently overheating, and I have to walk over to this store to clear up this issue because of this girls mistake. I am beyond ticked off about this, I paid with debit and cannot understand why this payment cannot be found, and I also have the receipt that I paid. This is extremely inconvenient to have to deal with this girl's mistake today. My son is doing his testing, and my husband and I are trying to deal with our car. I am angry that I am forced to deal with an issues which should be easily taken care of. If this issue isn't taken care of, than I am finding another plan for my family!