WE TRIED MANY TIMES TO CONTACT THERE OFFICE BY PHONE BUT NO ONE EVER ANSWERS. I HAVE MANY METRO PCS ACCOUNT FOR YEARS. ONE OF THE LAST METRO I BOUGHT ( ZDM 7025-M ) IS DEFECTIVE DOES NOT WANT TO CHARGE THE BATTERY. I WENT IN PERSON THE THE ABOVE LOCATION, I WAS ADVICED THAT THEY DID NOT HAVE ANY UNTIL THE FOLLOWING DATE TO COME BACK AFTER 10:00 AM. WE WENT THERE AFTER 3:00 PM I WAS TOLD THE PHONES BUT THEY WERE NOT IN THE SYSTEM, TO COME BACK IN ABOUT ONE HOUR, WHEN WE WENT BACK VERY RUDELY WE WERE TOLD THEY DID NOT HAVE ENOUGH TIME TO PUT THE PHONES IN THE SYSTEM TO COME BACK THE NEXT DAY.. THE CUSTOMER SERVICE THERE IS VERY BAD, WE HAVE SPEND GAS AND TIME TO GO THERE 3 TIMES AND STILL THE PHONE IS NOT WORKING AND IS UNDER WARRANTY WE BOUGHT THE PHONE 02/20/08. WE ARE A VERY UNSATISFY CUSTOMER WITH THAT OFFICE IN HIALEH, FLORIDA. THANKS FOR YOUR TIME.