Metro Pcs Wireless

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Metro Pcs Wireless Reviews

jmetro July 12, 2011
The worst
This is the worst company I have ever dealt with. They promised me that if I didn't like the service or the phone I would get a full refund within 7 days or under one hour of talk time. I met both requirements, and now they're refusing to refund my money. On top of that, they initially signed me up for a more expensive plan than I asked for, messed up my password, made up ridiculous excuses for the bad call quality like, because I ported my number from another company I was experiencing bad reception. Absurd. Every single person I dealt with in two different stores couldn't have been older then 23-24 years old. They were not well spoken to say the least. I felt like I was dealing with high school students. Very unprofessional.

Do not sign up for metro PCS. The rates are tempting, but trust me, you get what you pay for. Every person I called complained about how noisy, distorted and thin my voice sounded. Also, I would dial a number and nothing would happen. it would take 2 or 3 tries to get the call through. Trying to get someone from customer service on the phone is almost impossible, and when you finally do, you get someone who isn't capable of helping you.

DON'T USE METRO PCS! YOU WILL REGRET IT.
Rbs Rob June 10, 2011
Poor Experience dealer
Business has been poor in my line of work so I thought I would try to open a business of my own.
First I bought a Cell Phone from PCS.
Then I had businesscards made up and magnetic signs for my vehicle. Yhese all displayed my Cell Phone Number. My plan was suppose to be a $45 per month with insurance.

Right from the beginning I started having problems. I couldn't keep a charge on my battery for more than 24 hours. The phone was a very new phone/production wise.

I took it to the store that sold it to me and they said I over charged it, and I needed a new battery. I contacted LG to get a new battery but LG said they didn't carry that battery because it was so new.

I took the phone to a PCS Corporate Store, because I could plainly see I was going nowhere with the PCS Dealer I bought it through. The guy at the Corporate Store named Felix plugged a charger into the charger recepticle and told me my battery was "FINE". Of course I knew it wasn't.

I went to E-bay and I found the battery I needed. My phone was down for another week while waiting for shipment. I got the replacement battery and put it in. I charged it and made sure to only charge it long enough for the sign to read "Battery Fully Charged."

In the meantime I contacted the insurance I had on the phone but they said they didn't insure the batteries.

By this time I had paid for 2 months of phone service and I got very little actual phone time in. I had to charge my phone every 24 hours, because that is
all the battery will hold before it goes dead, and that is with or without any calls. I can just charge it and leave it on the table and it will discharge in 24 hours.

I was due to pay for another month payment on or about Febuary 17th. I'd had enough. I wasn't getting anything accomplished in any way whatswoever. I had called PCS. I had done everything I could possibly think of. If PCS were to go back and look at my phone records they could plainly see that I hardly got any use out of the phone.

I'm going to have to go with a different carrier. I know of no other remedies, and I won't be slandering PCS when I tell others of the truthfulness of my rotten situation and poor customer care in handeling this matter. At least LG sent me a battery for free although it was the wrong one and it wouldn't even fit in my phone but all I've got from PCS is Tet messages telling me how much I owe and when it is due.
Tisman June 10, 2010
Awful quality connection
I upgraded my phone to the samsung freeform and I drop calls back to back everyday. 2nd people on the other end say that I cut off when I talk or I sound garbled. I never had this problem with my phone that had less features. I'm so sick of trying to have a conversation and within 5 min. I will lose connection at least 3 times.

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