Metro Public Adjustment was hired to repersent us for an insurance claim it took Metro over 7 months to get our claim settled and along the way they just kept taking more money from us to hire an independent and then an umpire to try and settle the dispute with the insurance co and during the entire process we were being reassured by the adjuster and the rep from Metro is that once we get to the umpire stage that they never loose and it would be in my best intrest to proceed to that step. Well we did proceed and still lost... During the entire 7 months Metro would not return any of my phone calls and when they did it was always I don't know whats doing on. In one occurance I spoke to the Metro Rep and she advised us that we were awarded everything that was in dispute and that we are in good shape, an hour later get a phone call from the adjuster and we are being told that they need to go to the next step because nothing was awarded. It was a prime example that the left hand had no clue what the right was doing. When I questioned the metro rep I was given the response "you could have handled it yourself and have gotten nothing". I am kicking myself everyday for going with this company and I will express to everyone reading this to second guess yourself before using metro public adjustment.