I had metro for almost 5 years and I never replaced my cell, which I love it.

Bad luck..., I lost my cell last Friday 13th and my nightmare started that night!

I called Asurion the phone insurance and after 5 years of payment w/o a claim, they wanted to charge me $85!!, that’s the price of a new phone!

I shopped around for the best deal and I ended in T-mobile from where I got a wonderful Xpressmusic phone and a scary cell plan w/ 2 yrs contract.

I decided this morning to talk again to Asurion, since I have 14 days to brake the T-Mobil contract, the only new option they gave me was a newer model of a refurbished phone for the same $85 and for me was no deal...surprise!!, the representative recommend to me to change my service to T-Mobil if I wanted a better service!!

Then I talked to MetroPCS costumer support as a last try, a very dry representative talked to me, the only 2 options he offered: pay the deductible or cancel the service..., I send the guy to H""L and with him the whole Metro PCS.

I don't like phone plans, think they are basically design to cheat the costumer and after tricking you they steal your money in a legal way, but every time I had to talk to T-Mobil they treat me as a VIP.

Then if you have Metro piece of S***T and you pay the insurance, quit paying it!, is better to buy a new phone and stop the entire "BS" before they show it to you. :)

METRO PCS HAS NO CUSTOMER SERVICE AND CRAPPY PHONES. WHEN MY DAUGHERS DIED WE HAD TO DRIVE TO THE LOCAL CORP OWNED METROPCS STORE. THEY COULD NO PROVIDE A REPLACEMENT AND TOLD US TO DRIVE TO THE NEXT STORE 34 MILES AWAY. THAT DONE THEY WERE SUPPOSE TO GET US A REPLACEMENT PHONE. A WEEK LATER WE TRY TO CALL TO SEE IN THE PHONE IS IN BUT GUESS WHAT... THEY DONT HAVE A PHONE NUMBER! I WAS ABLE TO GET OUR LOCAL STORE BUT WAS TOLD THEY DONT HAVE THE NUMBERS TO OTHER STORES. THEY GAVE ME A 888 NUMBER TO CALL. THAT OPERATOR SAID THEY DONT HAVE NUMBERS FOR THE STORES BUT I COULD CALL THE 888 NUMBER (NATURALLY, THAT MEANS I WOULD BE REDIALING THE PERSON I'M TALKING WITH). THEY COULD NOT EVEN GIVE ME A PHONE NUMBER TO THEIR CORP. OFFICES IN TEXAS. RATHER, THEY WANT ME TO DRIVE 68 MILES ROUND TRIP, MOST LIKELY TO BE TOLD, THAT OUR REPLACEMENT PHONE IS NOT YET IN - ESPECIALLY WITH THE HIGH COST OF GASOLINE TODAY! THINK ABOUT IT - METROPCS IS A CELL PHONE SERVICE PROVIDER. THEY ARE TRYING TO TELL CONSUMERS THAT THEY HAVE NO PHONES IN THEIR STORES? MIND YOU THOUGH I'VE BEEN LUCKY HERE SO FAR BECAUSE I'VE GOTTEN AROUND THE NON-HUMAN ANSWERING SYSTEM. BUT FOR THOSE WHO WANT TO COMPLAIN AND LET OUT THE ANGER, HERE'S AN ALTERNATIVE FOR YOU I HAD TO DIG UP WITH A LITTLE RESEARCH: ROGER LINQUIST, PRESIDENT, DIRECTOR AND BOARD CHAIRMAN, 8144 WALNUT HILL LANE, SUITE 800, DALLAS TX 75231. YOU CAN ALSO TRY MARK STACHIW, VICE PRESIDENT AND SECRETARY, BRAXTON CARTER, VICE PRESIDENT AND DIRECTOR, OR CHRISTINE KORNEGAY, VICE PRESIDENT ALL OF THE SAME CORP. ADDRESS IN TEXAS. OH BY THE WAY - ACCORDING TO THEIR 2007 CORP. ANNUAL REPORT ON FILE WITH THE FLORIDA DEPARTMENT OF STATE (PUBLIC RECORDS) THE PHONE NUMBER WRITTEN NEXT TO THE ENDORSERS NAME (CATHERINE KORNEGAY), IS 214-265-2550.

I feel that it would be a disservice to the American populace if I don't write about my terrible experience with Metro PCS. First off I would like to state that I am someone with less than perfect credit, which is one of the reasons I went with Metro PCS. They advertise that you do not have to sign up for any length contract. This is about the only thing that they made good on. I ended up getting a $200.00 Kyocera phone which was not worth the price of the packaging it came in. I could go on for hours on how terrible the phone itself was, but I would rather concentrate on describing how atrocious Metro PCS is instead. I remember activating the service seemed to work easy enough. The problems started immediately afterward when I tried to place a call. When I was at work, whether outside or inside, I had ZERO bars for signal strength. Now I understand that not all phones get good reception in all places all of the time, so I decided to try again the next day. Then the day after that. Then the day after that... and so on. You guessed it. My signal never improved. At my house my signal was even worse. I could not even make a phone call, nor could I get a single text message to go out. The worst part about Metro, is that they treat you like you are scum and they don't care. When I went to a Metro PCS store , which are franchise owned, I got absolutely no assistance from the clerk. They were very rude and condescending. All I asked was if a booster kit would help with the signal strength. He told me very matter of factly that it would not and I would just have to call customer service. I asked him how I was supposed to contact customer service if this was my only phone and I got poor reception everywhere I went. His reply was, " I don't know man, but I can't help you." How very professional. Wow. I am helping to pay for this nincompoop's electricity bill each month. Since I was told to try calling customer service, I decided to try this route. I called and spoke to someone there after being on hold for about 25 minutes. I updated and changed some of my billing information and then asked the technical question of , " what can be done about my cell phone reception?" I informed the rep that I was unable to even make calls from my house and that I was having to drive about 3 minutes up the road just to make a phone call. He said there is nothing wrong with my phone or the service but that he would have a technician " angle the dish " closer to my " area ." Now, I am not a genius. I was not the valedictorian of my class, but I refuse to believe that I give such a demeanor of idiocy over the phone for someone to assume that I am really this stupid. I asked if he was joking, and he seemed to truly believe what he was saying. I decided that further conversation with this person was really not worth my time. He told me to hang up, power off the phone, power it back on, and my signal strength would be restored. I did this just for the sake of my own amusement. Would you believe that he was absolutely and positively WRONG! Like you needed me to tell you that. I kept my service another 2 weeks after this insult to my intelligence until I received the final blow. Part of the offer for signing up was that you would receive a $30.00 mail in rebate ( which you have to print off from the Metro PCS website ) for a first time activation that would come in the form of a Visa gift card. I did exactly as I was told and included all of my invoice info from the original packing slip and confirmation email that I received. I even included copies of both of these. After 2 months of waiting, I received a postcard which state, and I quote, that " I would not be receiving the gift card as my order date could not be " verified." I find it interesting that my order date could not be verified when it was included on their copy of my invoice, which they originally provided to me. I decided that I'd had enough and decided to consider the few hundred dollars I'd provided this shady company a lucky break for what I'm sure would have been more wasted money down the line had I stayed with Metro PCS. I wish the story ended here, but there is not any easy way to cancel your service with this company. The 800 number they provided in the documentation is for activation of new phones. The VRU had every option except how to cancel. They have one option that is for FAQs. I thought for sure cancellations would be on there. It wasn't. I don't recall how I eventually spoke to a human but once I did I cancelled my service. They didn't even ask why. I guess they are used to this situation and don't really care about improving their service. I should have known better. No contracts is not worth the " no service and no care attitude " that this company shows.

Buyers Beware,
A very upset customer from The Colony, TX.