If you ever need to return an item to METROSTYLE, save your money, time and energy and just keep it! I ordered two items from metrostyle.(boots & dress) I had a buy one get one free code and deferred billing. I returned the dress in exchange for a smaller size and I immediately got charged the original shipping charges even though I was on deferred billing. Then, when I called to check on when I would receive my exchange, I was told that it was no longer available in no other size or color. I guess there goes my BOGO deal. They said that I would just get a bill for the boots in 60 days on deferred billing. Well, I got an email stating that exchange dressed was shipped and I was immediately charged 69.99 for the dress. I called METROSTYLE and inquired why I was told that the dress was no longer available, but then they still shipped it and why did they charge my card when I was on deferred billing. Well, I was told that the item was not actually shipped because it was cancelled. I asked them to explain the shipped item email that I just received and the charge to my credit card. They could not explain. I asked to talk to a manager and I was told that managers do not speak with customers. I could not speak with a manager. I thought that was the most ridiculous thing that I ever heard in the world. She just gave me the number to their collections department and told me to call them about my refund. The refund department said that they could not help me because they only handle collections. I am so frustrated and pissed off. I feel like I have no where to turn. I feel so ripped off. I sincerely hate Metrostyle now. I will never ever never order from them again. This is all over a simple return. They truly have a bunch of idiots running the whole mail order department. Please, do not make the same mistake as I did. If you have a return, you will be better off keeping it!!!