On Monday, January 9th, I was told I would receive my package on Tuesday. Tuesday I waited all day and at 5 pm was told I would receive it on Wednesday. On Wednesday, I waited all day and at 5 pm the deliverer called to tell me he couldn't find the address.

I gave him the correct address but he told me he wouldn't deliver it until Tuesday. I told him I was leaving Mexico City Friday at noon and asked him if I could pick up the package myself. He said 'yes' and told me where to pick it up. I told him I was on my way.

At the DHL office I was told they didn't have it and to return after 7 pm. At 7 pm I was told they didn't have it and I should call Customer Service.

Customer Service told me to call in the morning at 9 am. Tuesday at 9am I was told the package was placed in the imports area and couldn't be picked up. It is now 10:55 am and I'm waiting for a call so I can go pick up the package even though I was told it was unlikely that I would have it by noon.

I've called DHL at least 20 times. I've used up about 30 dollars on cell phone cards. I've wasted 2 days waiting for the package instead of shopping for my business. I made repeated trips to DHL with no success. Continuous frustration.