In September 2007 I purchased a kitchen from MFI as part of that purchase I should have recieved a flip down TV. MFI initially lost our contract but fortunately I had a copy so they couldn't say it was not part of the £7, 000 + I paid for the kitchen. In the last year they have every reason not to provide us with this item despite having a contractual agreement with me to do so.

I have been the ultimate customer allowing them to downgrade the cost of the product when they said they no longer had any of the original product in store. I was the ulitmate customer when in July I went to pick up what was siad to be the product to find that there was a DVD palyer in the box. On returning it I was informed that someone in the warehouse must have stolen it.

To add insult to injury for a product that would have originally cost £500 + installation even down-grade it would have cost £350 + installation, they were only prepared to offer me £100.00. This is not acceptable. I want the £350 + £200 for installation to purchase the product myself.

I have submitted a formal compalint which I was informed was being dealt with -that was 4 weeks ago.

MFI needs to pay me the £550 compensation given the time wasting and deplorable afteercare service that I have had to suffer this past 14 months.