We called MGA in March of last year because the roof in our home was leaking. We had several bids and every company said the same thing, the roof was too warm and was causing ice dams. MGA's representative told us we needed ridge vents which would lower the temperature in the roof and resolve the problems. He offered us a two-year leak-proof guarantee.

After the new roof was installed, the roof leaked again and they returned. The man who came found several problems and ripped off and replaced a good section of the roof and the gutters they installed.

By that time it was summer, and we had no real problems over the summer. The first real storm of this past fall hit and the roof immediately began leaking again. We called and left a message with the service on a Sunday and got no reply. Finally, desperately, we called 5 days later (Christmas Eve) and they sent someone to fix the issue. The guy who came to fix the issue damaged the roof, the fascia and the siding. He told us the ridge vents are not properly done, there are some "other problems", and the gutters were not clean (my wife actually cleaned the gutters two weeks before the storm so they were not bad at all.) He said he would call us and arrange a time to come and remediate the problems.

When I had not heard from him several weeks later, I called back and got Adam. Adam claimed he was not expecting to call us at all and claimed the man who came had told him the problem was due to debris in the gutter. My wife, who is not in construction, told him she could tell the gutters are pitched wrong so that the water was sitting stagnant and building up on the non-draining end of the gutter. Adam agreed to come and look. Adam agreed the gutters are pitched wrong, but said nothing could be done because of the cold weather. He also advised her that the attic is still too warm and that we needed to adjust the insulation in the attic and pay hundreds of dollars to make changes to our heating system located in the attic.

I decided to call the owner to find out, if the answer to our leaking problems is all this heating and insulation remediation, why would his representative sell me a new roof and tell me that the answer was to have MGA redesign and install new ventilation in our roof.

The owner, SAM JASKIEWICZ, just hung up on me after screaming at me. Among my favorite quotes he stated, "I am not a ventilation company. Ventilation and roofing are totally different companies." "I am not responsible for what the representative told you." "I hope I go out of business because I am going out of business because of people like you."

This company preys on uneducated consumers. I owe thousands of dollars for this roof and gutters, and it leaks worse than it did last year. If they have FINALLY correctly identified the problem as being an issue with the insulation, then I did not actually need a NEW ROOF!! I still do not understand why I was promised that the newly installed vents would properly regulate the temperature in the attic when I am now being told by the owner that he cannot do anything with ventilation and that this all has nothing to do with the roof. If the problem has always been caused by insulation and heating, then an ethical roofer would not have sold me a roof I didn't need.

You would think he would at least send someone to help us with the insulation, but all he did was offer to charge me to have his representative help with the insulation. Considering he sold me a new roof I didn't need, I would think this would have been the right thing to do. however, he claims he's not responsible for my buying the roof, that he didn't make me sign the contract and in fact, denies he told me I needed a new roof at all. Apparently, I beat him up in an ally and forced him to sell me a roof!

This man has no concept of customer service or even a contract. How foolish of me to think that a "Two year leak proof guarantee" would mean that my roof would not leak.

Now I have to go to court to see if justice can be found there.

This business owner is as unamerican as you can get. Please don't become the next victim of MGA Roofing!