MGC bought our mortgage in June, 2008. Since then, they have held payments for up to 30 days, deposited two checks at once, not deposited at all, etc.

After months of trying to pay our mortgage on time, we received a letter saying that we were 4 payments behind and that they were going to foreclose. I submitted a written dispute and never received a response. Then I called and called and called... and left about 200 messages. Then I sent another written dispute and cc'd it to my lawyer. 10 days later, I got a letter in the mail saying that they had 60 days to respond to the dispute. Two months later, I get a written response showing several strange transactions on my account and saying that they never received 4 payments. The next day, I received certified mail letters with a notice of posting the property for foreclosure. We spoke with representative Shane Sudberry who set up a 12 month "payment plan" and I overnighted a cashier's check to MGC. I called 12 times to confirm that the check has been posted to our account and that the foreclosure had been cancelled. Then we received it back in the mail saying that it was insufficient to cure the default. We called repeatedly until we were able to speak with Shane again. He said that he didn't know what happened, but that it showed that our payment plan was "automatically cancelled" and he was so sorry, but that "the system" wouldn't allow him to reinstate the plan. He could do no more than a 6 month plan and we needed to immediately overnight the first check (of $1400) and a second check for more than $1600. We did so. A week after they signed for the check, I spoke with a girl named Chevette who confirmed that our payment had been received but had not been posted to our account. She said that she had to e-mail her manager to get it posted and that I was to call back in 24 hours to confirm that it had been done.

My husband and I called repeatedly for the next 5 days, with no response. The only option the system allowed was to leave a message. Approximately a week later, my husband actually got through and he coincidentally got Chevette again. She told him that they had never received the payment and that they were going to foreclose (at this point, the sale was scheduled for the next day). I pulled up my Fedex tracking and told him to tell Chevette that receptionist "Wood" signed for our checks. I then called the bank and the checks had both been cashed 3 days before that. I told him to tell her that I was calling our lawyer. Suddenly, she found the notes where the checks had been received, but they still hadn't been posted (more than 2 weeks after receipt and a full 3 days after the bank had given them the money). She told my husband that the foreclosure was terminated.

I had my attorney call and the foreclosure was actually terminated. Chevette told us that Fedexing our checks wouldn't get them posted any faster and that we needed to Western Union them from now on. If we sent them Western Union, they would be posted to our account "immediately". Apparently, "Immediately" means 7-8 days in MGC time... because that's how long it takes for them to recognize that they have our money in their account. I know, because withing minutes after submitting the Western Union MoneyGram we begin calling MGC to get them to post the payment and it usually takes 7-8 days before they actually do it.

Now, we have an insurance check to fix our roof ($13K) and they tell me that I have to send it to them and they are going to keep it and send it back to me in 3 installments over 90 days. But before they will give it to me, I have to wait for forms, mail the check back with the forms, wait 3-5 business days (and they will send me a 3rd). AFter that, they will send an inspector to inspect the work and if 50% complete, we get another third. When 100% complete, they will send a second inspector and send us the last 3rd.

10 days (not 3-5 as promised) after requesting the paperwork, I get the forms in the mail. It's a letter saying that I have to pay for the inspector and that my loan documents say they can keep the money, regardless if my loan is past due or not, and that they don't have to pay for the repairs if they don't want to. They aren't going to tell me until after the work is completed if they are going to pay for them, AND if the contractor's estimate says that the repairs cost more than the check, I have to pay for the difference UP FRONT.

I haven't sent the forms. I'm in the process of refinancing. The insurance company can reissue the check to my new mortgage company. Screw MGC.

This loan servicer or lack thereof is pathetic. They received my loan on 7/1/08, committed a RESPA Violation by not notifying me with 15 days as required by law. Instead they sent a welcome letter dated 7/30/08. They have not posted July and Augusts payment. There telphone lines consistently say "we are unable to take your call and hang up on you". Their website is deplorable. You cannot see your account history, you cannot pay online. To add insutlt to injury they did not pay my real estate taxes as required under RESPA either. You email them, you get no response. You call them, they hang up on you.

This is a ma pa operation that needs to be put right out of business.