I would like to draw your attention towards unprofessional, unethical and the poor customer service provided by the sales team at MGF Hyundai, Karol Bagh Showroom, New Delhi.My name is Manu Bhalla and on 30/12/2009 i took the deilvery of Hyundai Accent in name of my father Mr A.K.Bhalla and today i am writing this beacuse i went through the horrible time of my life at the showroom.The sales team made me realise that i made a mistake by taking loan from DSA and not from them.If i had taken loan directly from showroom then i think i would had gone through all the pain which i went.

I was not issued gate pass of the car till the time i paid them the DST charges ( INR 3000) .My father had a problem with his leg and even then we have to wait so long to get the car.I was being told that the showroom don't know any DSA and we have to bear the charges .This is even after the DSA agent talked to sales agent that the charges should be bearable by the showroom and not by the customer but agent at showroom was adamant. Why the customer pays the money when the DO was of the write amount faxed to the showroom and will the showroom agree to show us the cheque when they receive from my DSA but i don't think they will do it.

This was not communicated to me earlier but at the time when i was making final payment . This shows lack of transparency by the showroom towards the customer.The sales team member Mr Sachin Choudhary at the showroom was rude when we argued for the DST charges.He was looking after our case and finally at the time of delivery he was not courteous enough to come to us but he was busy in attending new customers.This is how the Hyundai provide service to old customers .This is my third car from Hyundai and this is the first time i had gone through the pain.

We were forced to shell out extra money from our pocket as then showroom realises that customer can't do anything.


I think the sales team headed by Mr Dheeraj is only interested in customers till the time any deal is struck with them and once it is done nobody bothers to care about them.The sales team at this showroom have people who are unprofessional with bad behaviour and provide poor customer service.

I am sorry to write but all the pain which I went at showroom i will not recommend anyone to buy car from here.I think the sales team is only interested on how to dig more money from the customer pocket.

I don't know if this complaint will be heard or not but atleat i can forward my views to other people who are planning to buy new Hyundai car.


Thanks & Regards
Manu Bhalla
+91-9811382277