Defective Shell - magnets weak; shell does not hold to bag - Miche and rep (ebay) unresponsive.
Received from Corinne Smith, Miche Customers Service. Thank you for contacting us about your bag. Miche Bag stands behind its products and we strive to have zero defects but unfortunately it happens. You will need to contact the original point of purchase as they should be able to exchange it for you. Please let me know if there are any other problems or questions I can help you with. Email:
[email protected] - Phone: 801-285-7907
And the finger pointing begins.
Finally, Angie Pedersen, Miche Customer Service Manager - Email:
[email protected]; Phone: 801-566-4243 - offers to sell a replacement shell for half price.
My CC Company said a charge back can be initiated against the Ebay if I can get a copy of Miche's warranty for their magnets. To date, Miche Customer Service will not acknowledge if there is a warranty, which leads me to believe it does not warrant it's product after 30 days. If a defect presents itself after that time, the customer is left swinging in the breeze with a worthless bag and/or shell.
NOTE: the other three shells I bought are fine. Knowing this, Miche still insists they are not responsible for replacing the shell - the ebay rep has stopped selling Miche bags - and I think I now have a better understanding why.
If anyone buys a Miche bag, go into the sale knowing that if you do not test all the shells for a few days (even if you look silly with an out of season shell) you may end up with a worthless shell
I fully intended to add to my Miche shell collection - now -- it simply isn't worth the risk.
