I ORDERED INTERNET AN PHONE ON APRIL 11, 2011 I GOT THE CONFIRMATION EMAIL 4/12/11 AT 850 AM.. THE MODEM WAS MAILED TH 12 I RECIEVED IT ON TH 14TH. SERVICE READY DATE WAS FOR THE 19TH.. WELL TODAY IS THE 21ST AND STILL NO INTERNET..I HAVE CALLED AND BEEN ON LIVE CHAT WITH NUMORUS REPS, SUPERVISORS AND MANAGERS ONLY TO HAVE MY ORDER CANCELLED NOT ONCE BUT TWICE!! AND THEN THEY TELL ME THE FIRST TIME IT WAS CANCELLED THAT I JUST ORDERED THE SERVCIE ON THE 19TH. SO IT WOULD BE READY ON THE 22..NOW ITS NOT GOING TO BE READY TIL MAY 2. SINCE WHEN DOES IT TAKE ALMOST A MONTH TO GET INTERNET SERVICE?? I AM SO FEED UP WITH THE WHOLE SITUATION.. THE REPS AND THEIR SUPERS NEED BETTER TRAINING. AND NEED TO RESPONIABLE FOR WHAT THEY PROMISE TO THEIR CUSTOMERS.. I HAVE ALL MY EMAILS AND LIVE CHATS.. WITH ALL THE NAMES OF THE PEOPLE I TALKED TO..SOMETHING NEEDS TO BE DONE.. AND AS FOR THE VERIZON REPS OFFERING ME A LITTLE DISCOUNT ON MY INTERNET..HAHAHA. ALL I WANT IS MY INTERNET NOT A HAND OUT.. I NEVER HAD THIS PROBLEM WITH BRIGHT HOUSE!!!